Hands-on, client-oriented banking professional who implements creative banking strategies and is dedicated to continuous improvement. Driven and self-motivated Banker with stellar sales ability.
Highlights
Strategic account development
Strong interpersonal skills
Strong communicator
Skilled in MS Office
Customer-oriented
Skilled multi-tasker
Exceptional customer service skills
Data analysis and problem solving skills
Experience
Relationship Manager, 10/2014 to 10/2017 Church Mutual Insurance Company – Boise, ID,
Answered customers' questions about products prices, availability, uses and credit terms.
Delivered exceptional account service to strengthen customer loyalty.
Responsible for implementing all relationship-building expectations with uniquely assigned accounts and customers.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Account Manager, 10/2011 to 10/2014 Charter Spectrum – Centennial, CO,
Negotiated details of contracts and payments and prepared sales contracts and order forms.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Upsold add-on services to existing customers, generating incremental revenue of $1,200 per month.
Retained and ensured proper handling and care of 150 existing client accounts.
Easy Tech Supervisor , 07/2008 to 10/2011 Staples – City, STATE,
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Built and maintained successful relationships with service providers, dealers and consumers.
Trained new employees and explained protocols clearly and efficiently.
Informed customers about issue resolution progress.
Education
Associate of Arts: Business, Expected in Westchester Community College - Valhalla, New York GPA:
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