Experienced sales specialist with a record of accomplishment in consistently meeting and exceeding customer expectations and company goals. Diversified skills include customer relations, employee supervision, training, operations, sales promotions, and P&L accountability. Additionally, a results-oriented Database Analyst with extensive experience in analyzing marketing data problems, developing and simplifying procedures, and finding innovative solutions. Experienced in leading and motivating technical teams with the ability to manage and consistently perform in a demanding, fast-paced environment leading directly to increased sales and revenue for the organization.
Microsoft Office Suite
*Adobe Photoshop CC
01/2012 to 01/2016
RELATIONS SPECIALIST, Pro ServicesLOWES － Eatontown, New Jersey
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Wrote, negotiated and finalized sales contracts.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks.
Worked collaboratively in team environment.
Ranked in Regional Top 25 for individual sales goals 5 consecutive months in 2013.
01/2007 to 01/2012
STORE MANAGERTOYSRUS － Tinton Falls, New Jersey
Managed total store level operations, including staff hiring, training, evaluation and work schedules.
Handled budget planning and tracking, accounting and payroll.
Coordinated inventory control, receiving; merchandising (monthly plan-o-grams) and store maintenance.
Directed loss prevention initiatives.
Led store to rank in top five from a region of 22 locations.
Achieved the third highest sales growth in region in 2011.
Maximized sales and profitability of all areas through execution of company programs.
Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.
Responsible for personnel management, merchandise selection and presentation and store operations.
01/1997 to 01/2005
DATABASE ANALYSTAT&T － Morristown, New Jersey
Produced all customer prospect database analysis and marketing strategy for consumer marketing teams.
Managed a team of 26 analysts and developers responsible for supplying marketing teams with 1.9 billion customer prospects, resulting in 64.1 million targeted sales and $1.4 billion in revenue for the company.
Managed a team of four analysts and developers responsible for supplying AT&T's 'CallVantage' (VoIP) marketing team with 40 million customer prospects resulting in 117 thousand targeted sales.
Maintained accuracy of marketing database for compliance with the FCC's Federal 'Do Not Call' list through monthly updates.
This resulted in a decrease of customer complaints by 34%.
Served as liaison between Consumer Services and independent auditors ensuring compliance with the Sarbanes-Oxley Act of 2002.
Performed quarterly analysis and scoring of marketing leads reducing credit adverse prospects.
This resulted in an eight percent or better reduction in bad debt accounts to the company year to year.
Served as consultant to marketing managers in developing marketing contact strategies and the optimal utilization of prospect leads.
Identified and coordinated procedures for correcting external vendor production issues ensuring minimal delays in direct mail and outbound telemarketing strategy.
Associate of Arts: Business Business and MarketingUNIVERSITY OF PHOENIX/AXIA COLLEGE AABGPA: GPA: 3.95Business Business and Marketing GPA: 3.95
GraduateCITTONE INSTITUTE － Edison, New Jersey
Certificate of Award for Software Engineering COURSED AND CERTIFIED: PC Assembly and Repair Programming PC Networking
AT&T Circle of Excellence Recognition of outstanding performance marked by excellence, achievement, and commitment to AT&T's Common Bond. Lowes Employee of the Month Recognition of outstanding performance, sales excellence, and dependable attendance. 2
accounting, Adobe Photoshop, budget planning, PC Assembly, consultant, contracts, credit, database, database analysis and marketing, direct mail, hiring, inventory control, loss prevention, marketing, merchandising, Microsoft Office Suite, payroll, PC Networking, personnel management, Programming, receiving, sales, Sarbanes-Oxley, Software Engineering, strategy, telemarketing, VoIP
AWARDS AWARDS AND COMMENDATIONS: AT&T Circle of Excellence Recognition of outstanding performance marked by excellence, achievement, and commitment to AT&T's Common Bond. Lowes Employee of the Month Recognition of outstanding performance, sales excellence, and dependable attendance. 2