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Registration and Customer Service Manager Resume Example

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REGISTRATION AND CUSTOMER SERVICE MANAGER
Executive Profile

Outgoing Manager offering superb customer service prociency and passion for exceeding goals.


Accomplished and energetic leader with a solid history of achievement in building staff and customer relations.


Dedicated professional with 30 years of experience combining management and customer service expertise

Skill Highlights
  • Leadership/communication skills
  • Project management
  • Employee relations
  • Customer-oriented

  • Event Management
  • Troubleshooting
  • Team Leadership
  • Motivational Speaking
Professional Experience
Registration and Customer Service Manager
November 1984 to CurrentNew York Road Runners － New York, NY
  • Oversee the Registration process for all Runners.
  • Registration provides access to weekly Races, Membership, Classes and the New York City Marathon for over 100,000 each year.
  • Supervise, Train and provide Guidance Staff of 20 Full and Part time employees in my area.
  • Ensure financial accountability of Race, membership and class entry fees.
  • Supervise and Evaluate Registration Staff Organize, update and ensure accuracy of customer records.
  • Provide leadership and develop appropriate recommendations for the implementation of related technology application in support of enhanced services.
  • Develop and ensure proper administration of department budget.
  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire and train Customer service staff Handle major incidents that cannot be resolved by others.
  • Resolve complaints.
  • Ask customers to provide feedback.
  • Keep abreast of new company products and services.
  • Issue refunds and oversee exchanges and transfers Isolate and identify areas of improvement.
  • Train staff on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
Director of Day Treatment Services
January 1986 to November 1991ACRMD － Brooklyn, NY
  • Oversee the general and daily operation of the Treatment Facility, by setting priorities and guidance to staff to ensure and improved achievements.
  • Articulated and promoted the highest expectations for both clinical staff and students.
  • Recruited, interviewed and recommended teachers, and clinical staff.
  • Evaluated staff and provided direction for improving life of the facility clients.
  • Developed and supported professional development of staff.
  • Effectively worked with board to develop and manage policies and procedures.
  • Demonstrated effective communication skills with a variety of stakeholders Ensure that problems were responded in a timely manner.
  • Developed Financial Planning and Analysis needed for programming.
  • Oversee the Management of fiscal resources responsibly, efficiently, and effectively.
  • Worked to assure the facility, equipment, and support systems operated safely, efficiently and effectively Interacted and Engaged with the community and community board Promoted and supported parent/student/community involvement Ensure the connection of students and families to the health, human and social services Served as an effective spokesperson for the welfare of all members of the learning community.
Director
June 1977 to May 1984Brooklyn School For Special Children － Brooklyn, New York
  • Responsibilities same as during time with ACRMD) Oversee the general and daily operation of the Treatment Facility, by setting priorities and guidance to staff to ensure and improved achievements.
  • Articulated and promoted the highest expectations for both clinical staff and students.
  • Recruited, interviewed and recommended teachers, and clinical staff.
  • Evaluated staff and provided direction for improving life of the facility clients.
  • Developed and supported professional development of staff.
  • Effectively worked with board to develop and manage policies and procedures.
  • Demonstrated effective communication skills with a variety of stakeholders Ensure that problems were responded in a timely manner.
  • Developed Financial Planning and Analysis needed for programming.
  • Oversee the Management of fiscal resources responsibly, efficiently, and effectively.
  • Worked to assure the facility, equipment, and support systems operated safely, efficiently and effectively Interacted and Engaged with the community and community board Promoted and supported parent/student/community involvement Ensure the connection of students and families to the health, human and social services Served as an effective spokesperson for the welfare of all members of the learning community Accomplishments During my 30+ at NYRR I contributed the following ideas: The implementation of the marathon processing fee, which has generated tens of millions of dollars in revenue to the organization.
  • Proposed and wrote the first Grant for a school running program which laid the framework for Team for Kids.
  • The NYRR charity program which generates millions of dollars each year for school running programs.
  • Proposed a method for runners to obtain guaranteed entry into the NYC marathon through the Membership/9 race program, which continues to add revenue through weekly races and membership.
  • I continue to have strong contacts with a variety of Charity Organizations, Sponsors, NYPD, NYFD and City Parks officials.
Education
Social Work, 1981NYU School of Social Work － New York, NY, USA

Completed necessary requirements for MSW degree


Area of professional internship was not accepted.


The degree was not approved

BA : Psychology / Sociology, 1977Brooklyn College － Brooklyn , NY, USA

Psychology / Sociology

Skills

Ask, budget, communication skills, clients, Customer service, direction, email, financial, Financial Planning and Analysis, leadership, access, policies, programming, social services, phone

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Resume Overview

Companies Worked For:

  • New York Road Runners
  • ACRMD
  • Brooklyn School For Special Children

School Attended

  • NYU School of Social Work
  • Brooklyn College

Job Titles Held:

  • Registration and Customer Service Manager
  • Director of Day Treatment Services
  • Director

Degrees

  • Social Work , 1981
    BA : Psychology / Sociology , 1977

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