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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Successful at promoting products, reviewing financial histories and serving customer needs with a tenacious and thorough approach. Excellent communication, planning and organizational skills. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Wealth Relationship Manager with background in sales and understanding of how to build client loyalty. .

Work History
01/2022 to Current
AVP Wealth Relationship Manager Morgan Stanley Torrance, CA,
  • Build relationships with new clients with the goal of bringing in new bank and brokerage assets.
  • Deepen relationships with existing clients in PWM and Retail bank through the use of financial planning and excellent discovery and profiling skills
  • Respond to referrals and introductions generated through business partners and recommend the best offering to clients based on client profiling and suitability assessments
  • Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, etc.)
  • Manage client follow-up and adhere to all Regulatory and Compliance operating procedures
  • Ensure that KYC/AML and other compliance norms are strictly adhered to
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
01/2021 to 02/2022
Registered Client Service Associate Provident Credit Union Hayward, CA,

1)Service/Administrative Related:

• Gather and process new account and KYC documentation as well as maintain existing client information.

• Work with KYC/AML Team to assist with creation and maintenance of Client Risk Framework using information provided by Banker/Financial Advisor client visits.

• Work in collaboration with Financial Executive to provide investment support including placing trades.

• Prepare client correspondence for Financial Executive, following Firm guidelines.

• Communicate regularly with clients and provide full customer service, both proactively and on demand. Full responsibility over IPB U.S. unit communications and channels.

• Respond to client inquiries and resolve various problems. Initiate account investigations as needed.

• Ensure compliance with all legal and regulatory requirements.

• Assist in training of less experienced team members as requested by Management.

• Perform other duties, as assigned by Management (assistant related tasks like managing agendas for RMs/FAs, appointment booking and confirmation, other).

• Alerts and Compliance information requests.

2) Sales Support Related:

• Optimize every customer contact to assess additional customer needs and uncover additional sales opportunities.

• Management of Time Deposit renewal strategy to include cross-sell of other banking products.

• Negotiates transactions ensuring Citigroup’s profitability standards.

• Maximizes number of accounts per customer by attracting new business from clients, and by following a referral culture to attract new money to the firm.

3) Administrative and Compliance:

• Complies with Citibank North America and regulatory policies and procedures to ensure safety and security of bank and customer assets.

• Ensure Compliance with securities and banking regulations in U.S. as well as Citigroup policies.

• Responsible for Compliance and Control side of clients relationships - Customer ownership

11/2018 to 01/2021
Personal Banker Navy Federal Credit Union Fountain Valley, CA,
  • Created innovative financial solutions to meet customer needs and provide competitive edge
  • Promoted all financial products by maintaining excellent service offering knowledge
  • Achieved consistent recognition as a top sales performer
  • Built client rapport to ensure consistent satisfaction and loyalty
  • Established rapport with new clients to increase satisfaction and loyalty
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Expanded client base by promoting new financial products
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Contacted potential clients to pursue sales and gather funds
  • Maintained friendly and professional customer interactions
08/2017 to 12/2018
Financial Services Associate Merchants Bank Of Indiana Saint Paul, MN,
  • Handled various accounting transactions
  • Created member account profiles on AmTrust online banking program
  • Created strategies to develop and expand sales of services to existing customer
  • Pulled daily branch reports
  • Executed wire transfers, stop payments and account transfers
  • Processed exchange and foreign currency
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Maintained friendly and professional customer interactions
  • Opened new accounts for new and existing customers and assisted customers in completing all application forms
  • Administered all account transactions with customers and assisted in generate sales opportunities
  • Maintained knowledge of new investment products and assisted in developing sales strategies
  • Proposed investment products to customers
  • Contacted potential clients to pursue sales and gather funds
  • Administered all account transactions with customers and assisted in generate sales opportunities
08/2016 to 08/2017
Teller Company Name City, State,
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Organized, stocked and maintained teller window area
  • Processed exchange and foreign currency
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Coordinated daily cash reconciliation at high-volume location
  • Handled various accounting transactions
  • Sold cashier's checks, traveler's checks and money orders
  • Advised clients on mortgage, educational and personal loans
  • Maintained friendly and professional customer interactions
Education
Expected in 2015
Bachelor of Arts in Economics : Economics
University "Martha Abreu " of las Villas - Santa Clara Cuba ,
GPA:
Certifications

SERIE 7

SERIE 66

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School Attended

  • University "Martha Abreu " of las Villas

Job Titles Held:

  • AVP Wealth Relationship Manager
  • Registered Client Service Associate
  • Personal Banker
  • Financial Services Associate
  • Teller

Degrees

  • Bachelor of Arts in Economics

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