Registered Client Service Associate resume example

1)Service/Administrative Related:

• Gather and process new account and KYC documentation as well as maintain existing client information.

• Work with KYC/AML Team to assist with creation and maintenance of Client Risk Framework using information provided by Banker/Financial Advisor client visits.

• Work in collaboration with Financial Executive to provide investment support including placing trades.

• Prepare client correspondence for Financial Executive, following Firm guidelines.

• Communicate regularly with clients and provide full customer service, both proactively and on demand. Full responsibility over IPB U.S. unit communications and channels.

• Respond to client inquiries and resolve various problems. Initiate account investigations as needed.

• Ensure compliance with all legal and regulatory requirements.

• Assist in training of less experienced team members as requested by Management.

• Perform other duties, as assigned by Management (assistant related tasks like managing agendas for RMs/FAs, appointment booking and confirmation, other).

• Alerts and Compliance information requests.

2) Sales Support Related:

• Optimize every customer contact to assess additional customer needs and uncover additional sales opportunities.

• Management of Time Deposit renewal strategy to include cross-sell of other banking products.

• Negotiates transactions ensuring Citigroup’s profitability standards.

• Maximizes number of accounts per customer by attracting new business from clients, and by following a referral culture to attract new money to the firm.

3) Administrative and Compliance:

• Complies with Citibank North America and regulatory policies and procedures to ensure safety and security of bank and customer assets.

• Ensure Compliance with securities and banking regulations in U.S. as well as Citigroup policies.

• Responsible for Compliance and Control side of clients relationships - Customer ownership

• Created innovative financial solutions to meet customer needs and provide competitive edge
• Promoted all financial products by maintaining excellent service offering knowledge
• Achieved consistent recognition as a top sales performer
• Built client rapport to ensure consistent satisfaction and loyalty
• Established rapport with new clients to increase satisfaction and loyalty
• Networked to increase client base and encourage existing clients to expand financial portfolios
• Expanded client base by promoting new financial products
• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Contacted potential clients to pursue sales and gather funds
• Maintained friendly and professional customer interactions

• Handled various accounting transactions
• Created member account profiles on AmTrust online banking program
• Created strategies to develop and expand sales of services to existing customer
• Pulled daily branch reports
• Executed wire transfers, stop payments and account transfers
• Processed exchange and foreign currency
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Maintained friendly and professional customer interactions
• Opened new accounts for new and existing customers and assisted customers in completing all application forms
• Administered all account transactions with customers and assisted in generate sales opportunities
• Maintained knowledge of new investment products and assisted in developing sales strategies
• Proposed investment products to customers
• Contacted potential clients to pursue sales and gather funds
• Administered all account transactions with customers and assisted in generate sales opportunities

• Executed customer transactions, including deposits, withdrawals, money orders and checks
• Organized, stocked and maintained teller window area
• Processed exchange and foreign currency
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Coordinated daily cash reconciliation at high-volume location
• Handled various accounting transactions
• Sold cashier's checks, traveler's checks and money orders
• Advised clients on mortgage, educational and personal loans
• Maintained friendly and professional customer interactions