Driven and compassionate healthcare professional with 10 years hands-on experience in fast-paced healthcare customer service environments. Accountable and responsible with a strong focus on patient healthcare and quality driven results.
Education and Training
LPN: Nursing2006Lively NursingTallahassee, FL, USA
High School Diploma: General2004Liberty County HighBristol, FL, USA
Personal and professional integrity
Proven patience and self-discipline
Staffing management ability
Relationship and team building
Sound decision making
Staff training and development
Effectively influences others
Critical thinking proficiency
Regional Quality Manager09/2012 to CurrentGrifols Biomat USAGulf Coast Division, FL, LA, and ALEvaluated company SOP's for effectiveness. Expertly planned, coordinated, organized and directed all Quality operations for 6 locations under Head of Quality guidance. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of centers in accordance with set policies and guidelines. Diligently monitored the Quality Assurance program to improve performance and maintain high company standards.
Assistant Manager/Center Quality Manager/Center Medical Specialist04/2008 to 09/2012Grifols Biomat USATallahassee, FLCarefully selected, developed and retained qualified staff, as well as trained new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Analyzed center activities and data to properly assess risk management and improve services. Reviewed and approved time cards for processing by payroll department. Planned, organized, supervised and provided assignments for nursing, technical, office and quality staff. Managed an average 40 employees as Assistant Manager. Established centers annual budget and conducted monthly reviews to ensure finances were being properly allocated with Center Manager. Diligently monitored the Quality Assurance program to improve performance and maintain high company standards.
LPN04/2007 to 04/2008Interim HealthcareTallahassee, FLCompleted daily home health to three patients 5 days a week. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
LPN08/2005 to 04/2007Harbor Chase Assisted LivingTallahassee, FLResponsible graduate nurse overseeing patient care in assisted living and memory care facility under direction of DON. Responsible for overall care of patients to include working closely with Doctors to ensure quality care was received timely and conducted medicine audits, also responsible for making nursing schedule in facility.