Highly organized Presentation Sales Professional with several years in inside and outside sales. Innovative and attentive to details with outstanding follow-through.
Trained in business development
Accomplished in relationship selling
Friendly and cheerful
Proven sales track record
LA/OC territory specialist
Keynote and PowerPoint
Adept at closing sales
Keynote and PowerPoint proficient
06/2015 to Current
Regional PresenterCompany Name － City, State
My job is to introduce, teach, and SELL PlanOmatic's Comprehensive Marketing Services (industry leading technology, specializing in creating full-service interactive floor plans and photography tours for mobile and desktop platforms) to local real estate agents.
I follow up with clients to ensure their questions are answered and their recurring marketing needs are being met in an efficient and timely fashion.
I pursue leads and new business on an ongoing basis.
09/2006 to 12/2014
Flight AttendantCompany Name － City, State
My functions as a flight attendant were primarily to maintain proficiency in first aid/CPR, triage and evacuation techniques, to ensure that adequate supplies and emergency equipment was on board each flight, to demonstrate the use of emergency equipment, ensured that all passengers complied with safety regulations, serve passengers' needs, and to assist with special needs passengers.
I reassured passengers during flight, such as when the aircraft hits turbulence.
My job was to administer first aid to passengers when needed, and to direct passengers in case of emergency.
My duties also included attending preflight briefings on details of the flight--and debriefs afterward when incidents occurred.
took this job, intending it to be short-term while the mortgage industry and the economy was on the rocks, but this job lasted eight (8) years for me while I traveled extensively and met and interacted with a great variety of people.
02/1999 to 06/2006
Mortgage Loan Center ManagerCompany Name － City, State
Oversaw and managed three (3) offices worth of loan officers' and their processors' loan submissions, ensuring that the loans flowed through the pipeline in a legal, timely and efficient manner to ensure a clean approval and a timely closing.
I worked directly with the Loan Officer and team to facilitate correct documentation and oversaw loan submission to Underwriting through to Closing.
This position required frequent communication with the Loan Officer, Processor, Underwriter and Funding Office.
Most challengingly, I was the go-to person for DISPUTES and ESCALATION situations for the the entire branch and two satellite offices.
Dispute and Escalation SupervisorCompany Name － City, State
My job was to ensure that all customer escalations and complaints were managed to excellent professional standards and within Chase's terms and policies, Demonstrate ownership of customer issues and work proactively with on-site groups and vendors to resolve issues in a timely manner.
Focus on Continuous Improvement, Identify and report systemic issues causing complaints to improve processes and products.
Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
Share information and knowledge with the other team members and management to reduce the number of repeated issues.
Dispute and Escalation RepCompany Name － City, State
I moved with TRW from Orange, CA to Dallas, TX to help relocate and centralize all of their call centers across the country to one central location under one management team.
This was a very rewarding opportunity that came early in my career and utilized much of my Interpersonal/ Organizational Speech Comm degree, including interviewing, hiring, persuasion, conflict resolution, small group leadership, training program development and delivery.
I created and standardized the correspondence catalog of responses and spearheaded the development of a dispute and escalation department--developing and honing skills and an experience that I would take with me to this day.
I cannot understate the rewards this opportunity gave me.
BA: Speech Communication, Interpersonal/Organizational Humanities & Social SciencesCalifornia State University － City, StateSpeech Communication, Interpersonal/Organizational Humanities & Social Sciences
University of London, King's College － City
Interpersonal Speech Communication Pro, presentation sales, conflict resolution, persuasion, marketing, Office Proficient, Mac, Keynote, PowerPoint, triage, CPR, first
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California State University
University of London, King's College
Job Titles Held:
Mortgage Loan Center Manager
Dispute and Escalation Supervisor
Dispute and Escalation Rep
BA : Speech Communication, Interpersonal/Organizational Humanities & Social Sciences
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