LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Experienced and accomplished Regional Marketing Trainer with over three years of experience looking to leverage my background in marketing, training, market segment and project management into a new challenging career. 
Highlights
  • Brand recognition optimization
  • Fluent in Spanish
  • Excellent communicator
  • Supervision and training
  • Self-directed
  • Project management
  • Innovative
  • Cross-functional team leadership
Education
Bluffton University Bluffton, OH Expected in May 2014 : - GPA : GPA 3.8
Indiana Wesleyan University Marion, IN Expected in 2009 Bachelor of Science : Business Management - GPA : GPA: 3.95
University of Toledo Grad Toledo, OH Expected in 1995 Associate Degree : Business Management - GPA : Dean's List Business Management Dean's List
Accomplishments
  • Assist in development of ideas/strategies for value-added programs and services
  • Project lead on multiple high level projects that consist of building a communication network with customers which results in higher percentage of customer retention
  • Assist in the development of technical and business courses for BASF as it relates to the Glasurit and R-M, Brands
  • Created first ever marketing color reference book for the Mexico market
Experience
Diamond Resorts Corporation - Regional Marketing Trainer
Miami Beach, FL, 08/2013 - Current

  • Assist with sales management, training team, value-added service team and brand management to develop programs that assist with the refinish business in the market share growth
  • Maintain professional relations with colleagues from all North American automotive manufacturers.
  • Solid background in Marketing, Customer Service and corporative leadership systems
  • Creative, innovative and encouraging others to do the same by coaching and motivating co-workers which results in a tighter cohesive unit
  • Assist in the development of technical and business courses for BASF as it relates to the Glasurit and R-M, Brands
  • Manage projects with cross-functional team members across North America and Mexico As the Mid-West Marketing Trainer for BASF Refinish
  • I provide marketing training for the needs of the Automotive Refinish Group.
  • I focus on Technical Training Programs but also conduct business seminars meant for improving management of a collision center.
  • Interaction with all levels of distribution, management and end consumers is required.
  • Other responsibilities include interacting and supporting teams on collaborative development projects and also completing individual projects in support of the training team.
  • Since I have an extensive business background I am the only marketing trainer who provides specialty training for our sales force and new BASF sale and marketing employees.
Mclane - Senior Color Tech / Color Specialist
Muskego, WI, 02/2008 - 01/2013
  • I was involved as a liaison with all North American automotive manufacturers.
  • I handled logistics and purchasing of color samples and information to be used by our lab and customers.
  • I led, created and designed our marketing tools such as the Trim & Accent Selector, Color Max Mobile2, Mexico color book and Fleet Selector for our brands.
  • I worked closely with our vendors in order to create a presentable and functional color tool.
  • I was the project leader who helped create and market the first ever Mexico Color Book.
  • I undertook total responsibility on deciding the colors and information offered in the book.
  • I established and maintained friendly rapport with all automotive colleagues and BASF global lab colleagues located in Germany, France, Italy, Korea and Japan.
  • I maintained pertinent color information in our ARCtIC database that got distributed to our customers via Smart Color, Smart Trak and BASF refinish internet.
  • I hold responsibilities of ISO 9001:2001, as an auditor in sections such as Management Responsibility, Resource Management and other areas.
  • My position was constantly evolving and it became my responsibility to adjust quickly in order to stay ahead of the ever changing automotive market.
BASF The Chemical Company - Customer Service Rep II
City, STATE, 03/2005 - 02/2008
  • My duties were to answer any and all questions our jobbers, customers, or BASF reps had about color, color tinting and color adjustments.
  • I provided color formulas and also helped customers with tinting color problems.
  • Other duties included inputting color work flow data on a daily basis and also faxing out formulas and other information to customers.
  • I created colors and worked on certain projects in our color lab.
  • I answered all Spanish calls dealing with color formula information and color tinting questions daily.
  • Creating a document in our database of new production cars was a task I volunteered for and continue to maintenance periodically.
  • I was involved with testing new prototype software called VEX.
  • Since I have automotive application experience it has given me vast knowledge of automotive vehicles and their colors.
  • Lastly, I was committed to learn about our BASF products and services in order to be better equipped in helping our customers.
R & R Repair - Office Manager / Partner
City, STATE, 01/1995 - 01/2004
  • Responsibilities included accounts payable and receivable, income tax and sales tax filing, employee supervision and customer service.
  • I was knowledgeable in the marketing and selling of products and services offered by our shop.
  • I dealt with office and shop duties in an automotive and welding field.
  • I have over 20 years of experience in automotive paint application, fabrication and auto body prep and finish.
  • In the welding field I helped to identify the appropriate metals needed for fabrication and welding for assembly of car haulers, utility trailers and other fabricated products.
Skills
  • Innovation
  • Brand management
  • Business Administration
  • Customer Service
  • ISO 9001
  • Leadership / Coaching 
  • Logistics
  • Employee supervision
  • Marketing
  • Microsoft Office
  • Project lead
  • Networking
  • Sales
  • Spanish

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Resume Overview

School Attended

  • Bluffton University
  • Indiana Wesleyan University
  • University of Toledo Grad

Job Titles Held:

  • Regional Marketing Trainer
  • Senior Color Tech / Color Specialist
  • Customer Service Rep II
  • Office Manager / Partner

Degrees

  • Bachelor of Science
  • Associate Degree

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