I am self motivated and dedicated to maintain customer satisfaction and contribute to company success. I have great communication and interpersonal skills. I have 19+ yrs experience in sales, including B2B and cold call sales. I train new hires to perform their jobs. I provide information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. I have managed a team of 50+ workers for B2B sales and quality control for sales teams. I have excellent people skills and always looking to improve my knowledge that will help me in future tasks.
Lead day to day operations. Conduct safety visits at jobsites in Waco and surrounding areas. Day to day interaction with the public. Sales calls and sales meeting visits for potential clients. Conducting interviews, setting up appointments with clients. Customer service duties. Managing the office and the staff in the Waco area. Recruiting for the company. Conducting and setting up jobfairs. Helping customers to get staff needed for their business and helping candidates find the job that fits their skills. Helping to accomplish goals and objectives within the company.
Partnering with clients to determine staffing needs. Screening resumes and applications and setting up interviews. Conduct safety classes for all employees on a monthly basis to keep workers informed on new changes in OSHA requirements and or site changes in the construction sites. Conduct jobsite visits, check workers in, and make sure all jobsites are safety compliant. Recruit for customers, run jobfairs for company. Recruit online and in person. Payroll and date entry, email customers and workers. All aspects of HR duties.
Ensure the company has a workforce that can meet its current and future business objectives, and deliver quality customer service that meet customer needs. Communicating with managers to identify training needs and helping to assist in developement plans for teams and individuals. Leading a team to ensure they are providing top customer service on every call and also to help in calls that require assistance. Data entry and emails. Phone calls from customers that are in need of life insurance and setting up drug testing and physicals for potential customers needing life insurance. Monitoring calls on the floor.
Recruiting, selecting, orientating, assigning, coaching and counseling employees. Communicating job exoectations. Monitoring and making sure that customers are recieving complete customer service at its finest. Helping with upset customers over the phone. Helping to train and guide new employees to start on the floor with taking calls professionally. Conduction orientation sessions. Managed a team of business to business marketing.
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