To work in the growing organization in the clerical position where the perfect blend of my 10 years' experience and enhanced skills can help in maximizing the profit of the company. I would like to exploit my potential and sense of obligation for fulfilling the goals of the organization.
04/2014 to Current
Regional ManagerHousen Homecare － Aberdeen, MD
Designing and implementing office policies and procedures.
Develops relationships with referral sources, major physicians practices, and other potential large referral sources.
Maintains knowledge of home care industry trends and educates branch personnel.
Educates/trains/orients office personnel in customer relation skills/techniques.
Ensures growth and profitability of the company through the responsible use of company resources and educating the community about our services.
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
Increase client loyalty by utilizing the consultative sales process to better meet current client needs.
Assists with the hiring process, recruiting, interviewing and moving applicants through the process.
Assists with billing processing, including client invoices and company payroll.
Holding regular meetings with the senior management to review the performance of the company.
Consulting with senior management regarding special issues.
Overseeing the payroll function to ensure it is complete, accurate and timely.
Identifying the training and development needs of staff.
Oversees human resources, scheduling and finance department managers
04/2012 to 04/2014
Office ManagerHousen Homecare － Aberdeen, MD
Office Manager with over 10+ years of experience providing administrative support to up to 50 staff members
Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work and significantly save costs
Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
Managed schedules, organized office functions, and oversaw daily operations of office
Hired, trained, and on-boarded new employees
Developed new office procedural guidelines for staff members, improving efficiency
Maintained medication stock, MAR and administered the medications.
Reviewed patients' progress and the effects of medication in the patient.
Performed cleaning of room and equipment.Kept records of patient details, medication, billing and other activities.
Provided direct patient care, such as bathing, dressing, feeding patients and assisting in examinations along with treatments.
Re-ordered medication from pharmacies and called doctor's office for prescriptions when needed
Called medical facilities to schedule patients for testsKept x-rays and other medical recordsPerformed secretarial tasks, and completed insurance formsDocumented and organized patient information on weight, height, and vitals
01/2008 to 09/2011
Patient Administration TechnicianKirk Us Army Health Clinic － Aberdeen Proving Ground, MD
Answered telephone and scheduled appointments for physicians.
Prepared medical records for set appointments.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Prepared necessary correspondence that is related to medical records of patients including sending lab results to outside physicians, requesting for copies of the medical record from outside physicians and making copies of records.
In processing and Out-processing of active duty personnel and dependents
Used CHCS II and DEERS systems
Scanned incoming medical documentation into an electronic record.
Completed registration quickly and cordially for all new patients.
In 2014 and 2015 helped double private care patient business revenue.
Staff Recruitment & Retention
Alternative Dispute Resolution (ADR)
Orientation & On-Boarding
Teambuilding & Supervision
Policies & Procedures Manuals
Experience in Human Resources
Strong Knowlege of Medical Terminology
Expert in MS Office Suite
Flexibility to respond to a range of different work situations.
Ability to develop and maintain effective working relationships at all levels.
Tactful and able to deal with difficult situations.
Education and Training
Associate of Arts: Business ManagementCommunity College of Baltimore County － Essex, Md
High School DiplomaAberdeen High School － Aberdeen, MD