Experienced IT Professional in the Gaming Industry.
Experienced in domain, network administration, disaster recovery, Symantec
Backup Exec and Barracuda backups. Helpdesk management, Manage Cisco and HP
Switches, Active Directory and
Exchange
Administration
Education and Training
New HorizonsMemphis, TNExpected in 2009 ā ā:Interconnecting Cisco Network Devices - GPA:
HDIColorado Springs, COExpected in 2006 ā ā:Support Center Team Lead - GPA:
HDIMemphis, TNExpected in 2006 ā ā:Customer Support Specialist - GPA:
Taylor Technical InstitutePerry, FLExpected in 2000 ā ā:A Certification - GPA:
North Florida Junior CollegeMadison, FLExpected in 1995 ā ā:Law Enforcement Certification - GPA:
United States Marine CorpsTallahassee, FLExpected in 1990 ā ā:Terrorism Counteraction for Marines - GPA:
United States Marine Corps29 Palms, CAExpected in 1987 ā ā:Communication-Electronics School - GPA:
Taylor County High SchoolPerry, FLExpected in 1983 ā āHigh School Diploma:Basic - GPA:
Experience
Amazon.Com, Inc. - Regional IT Manager West Hollywood, CA, 06/2009 - Current
Manage 4-12 Employees Day to Day Operations.
Troubleshoot PC, Printer, and network problems.
Create Department and end user documentation.
Oversaw and managed 2 Network upgrade projects.
Oversaw and managed 2 Point of Sale upgrades.
Oversaw and managed Audio/Video Wall installation.
Mohela - Welder and Sheet Metal Fabricator Harrisburg, PA, 02/2009 - 05/2009
Aluminum, Black Iron, Galvanized and Stainless Steel welding.
Bending, Cutting and Forming sheet metal.
Installing Commercial Air systems, including duct work Air Handling Units and Exhaust systems.
Caesars / Harrah's Entertainment Inc - Associate Support Specialist / Lead Support Specialist City, STATE, 09/2005 - 10/2008
Provide 2nd and 3rd Level Technical Support for all casino properties.
Manage and monitor critical calls for the Service Desk.
Manage and drive conference calls to resolution with vendors, Local IT and Corporate Support teams.
Troubleshoot PC, Printer, and network problems.
Service Desk Supervisor of 10-12 Service Desk agents.
Provide training for new hires.
Create and modify documentation for the Service Desk Knowledge Base, i.e.
training material for new agents and installation procedures for new applications.
Manage, maintain, re-image and frequently update images for all Service Desk PC's.
Horseshoe Casino Hammond - System Support Technician City, STATE, 03/2002 - 09/2005
Providing Technical Support for casino property.
Troubleshoot PC, Printer, network and phone problems.
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New Horizons
HDI
HDI
Taylor Technical Institute
North Florida Junior College
United States Marine Corps
United States Marine Corps
Taylor County High School
Job Titles Held:
Regional IT Manager
Welder and Sheet Metal Fabricator
Associate Support Specialist / Lead Support Specialist
