(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Experienced IT Professional in the Gaming Industry. Experienced in domain, network administration, disaster recovery, Symantec Backup Exec and Barracuda backups. Helpdesk management, Manage Cisco and HP Switches, Active Directory and Exchange Administration
Education and Training
New Horizons Memphis, TN Expected in 2009 : Interconnecting Cisco Network Devices - GPA :
HDI Colorado Springs, CO Expected in 2006 : Support Center Team Lead - GPA :
HDI Memphis, TN Expected in 2006 : Customer Support Specialist - GPA :
Taylor Technical Institute Perry, FL Expected in 2000 : A Certification - GPA :
North Florida Junior College Madison, FL Expected in 1995 : Law Enforcement Certification - GPA :
United States Marine Corps Tallahassee, FL Expected in 1990 : Terrorism Counteraction for Marines - GPA :
United States Marine Corps 29 Palms, CA Expected in 1987 : Communication-Electronics School - GPA :
Taylor County High School Perry, FL Expected in 1983 High School Diploma : Basic - GPA :
Amazon.Com, Inc. - Regional IT Manager
West Hollywood, CA, 06/2009 - Current
  • Manage 4-12 Employees Day to Day Operations.
  • Troubleshoot PC, Printer, and network problems.
  • Create Department and end user documentation.
  • Oversaw and managed 2 Network upgrade projects.
  • Oversaw and managed 2 Point of Sale upgrades.
  • Oversaw and managed Audio/Video Wall installation.
Mohela - Welder and Sheet Metal Fabricator
Harrisburg, PA, 02/2009 - 05/2009
  • Aluminum, Black Iron, Galvanized and Stainless Steel welding.
  • Bending, Cutting and Forming sheet metal.
  • Installing Commercial Air systems, including duct work Air Handling Units and Exhaust systems.
Caesars / Harrah's Entertainment Inc - Associate Support Specialist / Lead Support Specialist
City, STATE, 09/2005 - 10/2008
  • Provide 2nd and 3rd Level Technical Support for all casino properties.
  • Manage and monitor critical calls for the Service Desk.
  • Manage and drive conference calls to resolution with vendors, Local IT and Corporate Support teams.
  • Troubleshoot PC, Printer, and network problems.
  • Service Desk Supervisor of 10-12 Service Desk agents.
  • Provide training for new hires.
  • Create and modify documentation for the Service Desk Knowledge Base, i.e.
  • training material for new agents and installation procedures for new applications.
  • Manage, maintain, re-image and frequently update images for all Service Desk PC's.
Horseshoe Casino Hammond - System Support Technician
City, STATE, 03/2002 - 09/2005
  • Providing Technical Support for casino property.
  • Troubleshoot PC, Printer, network and phone problems.
  • Ran and terminated phone lines.
  • Set up new phones.
  • Ran and terminate network lines.
  • Ran nightly backups on AS 400.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • New Horizons
  • HDI
  • HDI
  • Taylor Technical Institute
  • North Florida Junior College
  • United States Marine Corps
  • United States Marine Corps
  • Taylor County High School

Job Titles Held:

  • Regional IT Manager
  • Welder and Sheet Metal Fabricator
  • Associate Support Specialist / Lead Support Specialist
  • System Support Technician


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: