Over 13 years of retail management experience both on the store level and as a field executive overseeing 24 accounts. Experienced in high-volume, multi-unit, retail and business operations. I am a goal-directed, innovative thinker who strives for excellence in every facet of my work.
Managed team of 140+ professionals through 24 accounts.
Developed education curriculum and plan which motivated staff and resulted in an increase of 4% over prior year revenue.
Surpassed revenue and education goals in four consecutive quarters.
Served as mentor to junior team members to ensure positive business results for their regions.
Defined strategy and business plan in implementing store specific education to increase productivity and results in each location and bolster team specific talents.
Increased profits by developing, initiating, and managing all aspects of team development and education while reducing costs for payroll, inventory, and operations.
Conducted interviews and made hiring decisions by matching specific talents with business needs of each location.
Let promotional strategies including clientelling and events to drive additional revenue needed to ensure plan achievement.
During my time at Macy's I was employed as a Leader for two cosmetic companies.
Through each assigned department, I successfully led a team of individuals to produce exceptional sales results in all measures including sales achievement, customer service, and execution of company wide focuses.
In one department, we saw an increase of 11% in our first year over prior year results and were able to add additional staffing.
In the other, we also saw an increase of 6% over prior year results and exceeded expectations for all company specific promotions.
I oversaw all aspects of team development including sales achievement, hiring, and individual contributions by tapping into talents and harnessing passion to drive results.
Responsibilities included all aspects of team management including setting specific goals and following up on achievement, operational aspects of store including scheduling, opening/closing, and hiring/team development.
I also led all the visual team handling all orders, receiving and floor sets/visual set up.
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