Regional Director of Clinical Operations
Dedicated healthcare professional with over 15 years of hands-on experience in physician practice and hospital operations. Demonstrated ability to increase patient satisfaction rankings, manage operating budgets with P&L accountability and facilitate process improvement changes to address and turnaround underperforming operations. Experienced project manager with repeated success in implementing technology upgrades for cross-functional teams. Project lead in successfully implementing pediatric physician practice to MGUH call-center resulting in more than anticipated success.
EPIC, Allscripts, IDX/GE business, GECentricity EMR, AthenaWeb, McKesson, OpenScape Contact Center, Verint (Impact 360), HiPath, Cerner, ARIA, CRM, PaceArt, RCQ, ADP, Microsoft Office, Outlook 360, SharePoint
P& L Management, Budget Forecasts, Budget Allocations, Financial Reporting, Financial Management, Business Development, Departmental Operations Management, Operational Streamline, Customer Relations, Call Center Operations, Change Management, Staff Development and Training, Staff Motivation, Team Leadership, Labor Cost Controls, Personnel Management, Team Building, Hiring/firing, Infection Control Practices, Inventory Control, Patient Work Flow, Policy Development and Implementation, Process Improvement, Service Level Agreements (SLA's), Strategic Planning, Telecom and Minor Web Development
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