Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful Customer Service Agent who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
Managed call flow with multiple calls in queue per minute.
Regional Consumer Affairs Specialist12/2010 to 02/2012Teletech for Nissan Motor Co.Amherst, OhCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Server04/2002 to 12/2010ChristiesCleveland, OhSeated customers and served food and drinks
Medical Biller07/1998 to 11/1999National Data CorporationLakewood, OhI was responsible for all the emergency room billings in my region of hospitals that was assigned to me. Also worked as a data entry clerk to help the data entry team catch up when my work was caught up.
High School Diploma: Basic1999Elyria High SchoolElyria, Oh, US
PhlebotomyLorain County Community CollegeElyria, Oh, USCompleted all credits for classes but was never called in for my clinicals