Since taking a voluntary separation package from John Deere and transitioning back to Atlanta, I am a personable yet detailed individual with demonstrated success in executive/administrative assistant and customer support roles focusing on meeting/event coordination, project and calendar management, domestic/international travel planning and business communications in a variety of business environments.
Skills
Microsoft Office Suite (Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, Word), SAP/SAP Concur, Skype for Business, NitroPro/AdobeConnect, WebEx, InterCall, ServiceNow (Help desk), SuccessFactors (LMS)
Administrative, Travel arrangements
Administrative support, Troubleshooting
Budget
Charts
Clerical
Customer Support
Documentation
Email
Filing
Filling
General Office
Help Desk
Invoicing
Team building
Logistics
Director
Medical billing
Meetings
Access
Excel
Microsoft Excel
Microsoft Office Suite
Office
Outlook
PowerPoint
2K
Word
Negotiating
Optimization
Personnel
Presentations
Recruiting
Recruitment
Reporting
SAP
Strategic
Supervisor
Technician
Telephone
Report preparation
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Medical terminology knowledge
Technical Support
Money handling abilities
Multi-line phone talent
Recordkeeping strengths
Administrative support
Creative problem solving
Professional telephone demeanor
Stocking and replenishing
Key stakeholder relationship building
Documentation and reporting
Correspondence composition
Service-oriented self-starter
Outstanding communication skills
Empathetic and genuine
Exemplary work ethic
Customer Relations
Work History
04/2019 to 01/2020
Region 4 Customer Product & Support CoordinatorApex Systems – Burbank, CA,
Region 4 Customer Product & Support (CPS) Coordinator.
Tracked and managed various metrics using Microsoft Excel to determine the pertinent data for the United States, Canada and Australia/New Zealand Division Customer & Product Support Managers (DCSM) and Territory Customer & Product Support Managers (TCSM) such as Optimization Customer/Dealer Events, Dealership Technician Headcount and ServiceADVISOR Subscriptions.
Assisted 150 TCSM’s with Connected Support Tools troubleshooting, making sure that any obstacles that they faced with the tools were identified and corrected by working with our IT department on their behalf remotely.
Coordinated interviews and logistics for new TCSM.
Arranged time, location, and travel arrangements.
Facilitated onboarding procedure with the training TCSM.
Entered pertinent information into the necessary systems (SharePoint, SAP and Concour) to grant permissions using email address, user identification and/or employee identification number before new TCSM start date with department and maintained access.
John Deere Technician Recruitment Program.
Coordinated with instructors to order uniforms and company-branded handouts needed for recruiting events across the country yearly.
Strategically planned a 3-day meeting for 16 Administrators annually.
Planned and coordinated weeklong annual developmental sessions for 36 Instructors.
Used SAP to create, manage and track purchase orders and unit yearly budget.
Budget Tracking and Management.
Managed and tracked Department and Field Management Expenses of $6.5 Billion annually utilizing SAP.
Planned and coordinated Retirement/Voluntary Events & Gifts.
Troubleshot dealer/customer issues with the Division Customer Support Managers/Territory Customer Support Managers.
Disseminated new and updated information regarding the changes within CPS utilizing SharePoint.
Managed and organized centralized office supplies.
Organized meetings between global teams across all four time zones including international zones.
Provided analysis of complex data and information on a specified basis.
Oversaw all aspects of domestic and international travels including necessary governmental documentation for both DCSMs/TCSMs.
Managed incoming meeting requests, calendar/meeting coordination for Director/Manager/Supervisor levels.
Assisted with data for strategic and executive planning.
Planned & Coordinated of departmental activities/events.
Served as go-to planning representative for retirements, team building and volunteer events.
Managed regional Pool Cars.
Communications Coordination.
Updated Social Media sites to reflect changes in product and services.
Designed, edited and published employee announcement communications.
Created confidential, executive-level presentations for use in all-employee, quarterly-update, departmental and unit meetings.
Created, managed, and updated all regional, departmental, and platform organization charts.
Provided application, record retention and electronic filling support.
07/2016 to 04/2019
Distance Learning Training CoordinatorJOHN DEERE – City, STATE,
Managed John Deere University’s (JDU) Learning Management System.
Facilitated quarterly control course audits and subsequent reporting.
Reconciled projected and actual expenses for 2K courses ranging from $750K - $1M in revenue via Microsoft Excel.
Reviewed and uploaded training courses and material via John Deere University using SuccessFactor.
Managed dealer personnel onboarding: access, training, and ongoing support.
Tier 3 Help Desk.
Troubleshot employee and dealer issues with course enrollment and scoring.
Region 2 (Europe) Training Subject Matter Expert.
Disseminated new and update information regarding the Learning Management System (JDU).
06/2012 to 07/2016
Global Training Administrative CoordinatorJOHN DEERE – City, STATE,
Reporting – Budgetary Compliance & General.
Used SAP to reconcile quarterly compliance, semi-annual budget review, e-Invoicing, and purchase orders.
Managed service providers and vendor approvals from identifying and negotiating details of service.
Managed and organized centralized office supplies.
Organized meetings between global teams across three (3) time zones.
Controlled all aspects of domestic and international travels.
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