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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Since taking a voluntary separation package from John Deere and transitioning back to Atlanta, I am a personable yet detailed individual with demonstrated success in executive/administrative assistant and customer support roles focusing on meeting/event coordination, project and calendar management, domestic/international travel planning and business communications in a variety of business environments.

Skills
  • Microsoft Office Suite (Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, Word), SAP/SAP Concur, Skype for Business, NitroPro/AdobeConnect, WebEx, InterCall, ServiceNow (Help desk), SuccessFactors (LMS)
  • Administrative, Travel arrangements
  • Administrative support, Troubleshooting
  • Budget
  • Charts
  • Clerical
  • Customer Support
  • Documentation
  • Email
  • Filing
  • Filling
  • General Office
  • Help Desk
  • Invoicing
  • Team building
  • Logistics
  • Director
  • Medical billing
  • Meetings
  • Access
  • Excel
  • Microsoft Excel
  • Microsoft Office Suite
  • Office
  • Outlook
  • PowerPoint
  • 2K
  • Word
  • Negotiating
  • Optimization
  • Personnel
  • Presentations
  • Recruiting
  • Recruitment
  • Reporting
  • SAP
  • Strategic
  • Supervisor
  • Technician
  • Telephone
  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Good listening skills
  • Medical terminology knowledge
  • Technical Support
  • Money handling abilities
  • Multi-line phone talent
  • Recordkeeping strengths
  • Administrative support
  • Creative problem solving
  • Professional telephone demeanor
  • Stocking and replenishing
  • Key stakeholder relationship building
  • Documentation and reporting
  • Correspondence composition
  • Service-oriented self-starter
  • Outstanding communication skills
  • Empathetic and genuine
  • Exemplary work ethic
  • Customer Relations
Work History
04/2019 to 01/2020
Region 4 Customer Product & Support Coordinator Apex Systems Burbank, CA,
  • Region 4 Customer Product & Support (CPS) Coordinator.
  • Tracked and managed various metrics using Microsoft Excel to determine the pertinent data for the United States, Canada and Australia/New Zealand Division Customer & Product Support Managers (DCSM) and Territory Customer & Product Support Managers (TCSM) such as Optimization Customer/Dealer Events, Dealership Technician Headcount and ServiceADVISOR Subscriptions.
  • Assisted 150 TCSM’s with Connected Support Tools troubleshooting, making sure that any obstacles that they faced with the tools were identified and corrected by working with our IT department on their behalf remotely.
  • Coordinated interviews and logistics for new TCSM.
  • Arranged time, location, and travel arrangements.
  • Facilitated onboarding procedure with the training TCSM.
  • Entered pertinent information into the necessary systems (SharePoint, SAP and Concour) to grant permissions using email address, user identification and/or employee identification number before new TCSM start date with department and maintained access.
  • John Deere Technician Recruitment Program.
  • Coordinated with instructors to order uniforms and company-branded handouts needed for recruiting events across the country yearly.
  • Strategically planned a 3-day meeting for 16 Administrators annually.
  • Planned and coordinated weeklong annual developmental sessions for 36 Instructors.
  • Used SAP to create, manage and track purchase orders and unit yearly budget.
  • Budget Tracking and Management.
  • Managed and tracked Department and Field Management Expenses of $6.5 Billion annually utilizing SAP.
  • Planned and coordinated Retirement/Voluntary Events & Gifts.
  • Troubleshot dealer/customer issues with the Division Customer Support Managers/Territory Customer Support Managers.
  • Disseminated new and updated information regarding the changes within CPS utilizing SharePoint.
  • Managed and organized centralized office supplies.
  • Organized meetings between global teams across all four time zones including international zones.
  • Provided analysis of complex data and information on a specified basis.
  • Oversaw all aspects of domestic and international travels including necessary governmental documentation for both DCSMs/TCSMs.
  • Managed incoming meeting requests, calendar/meeting coordination for Director/Manager/Supervisor levels.
  • Assisted with data for strategic and executive planning.
  • Planned & Coordinated of departmental activities/events.
  • Served as go-to planning representative for retirements, team building and volunteer events.
  • Managed regional Pool Cars.
  • Communications Coordination.
  • Updated Social Media sites to reflect changes in product and services.
  • Designed, edited and published employee announcement communications.
  • Created confidential, executive-level presentations for use in all-employee, quarterly-update, departmental and unit meetings.
  • Created, managed, and updated all regional, departmental, and platform organization charts.
  • Provided application, record retention and electronic filling support.
07/2016 to 04/2019
Distance Learning Training Coordinator JOHN DEERE City, STATE,
  • Managed John Deere University’s (JDU) Learning Management System.
  • Facilitated quarterly control course audits and subsequent reporting.
  • Reconciled projected and actual expenses for 2K courses ranging from $750K - $1M in revenue via Microsoft Excel.
  • Reviewed and uploaded training courses and material via John Deere University using SuccessFactor.
  • Managed dealer personnel onboarding: access, training, and ongoing support.
  • Tier 3 Help Desk.
  • Troubleshot employee and dealer issues with course enrollment and scoring.
  • Region 2 (Europe) Training Subject Matter Expert.
  • Disseminated new and update information regarding the Learning Management System (JDU).
06/2012 to 07/2016
Global Training Administrative Coordinator JOHN DEERE City, STATE,
  • Reporting – Budgetary Compliance & General.
  • Used SAP to reconcile quarterly compliance, semi-annual budget review, e-Invoicing, and purchase orders.
  • Managed service providers and vendor approvals from identifying and negotiating details of service.
  • Managed and organized centralized office supplies.
  • Organized meetings between global teams across three (3) time zones.
  • Controlled all aspects of domestic and international travels.
  • Managed incoming meeting requests, calendar/meeting coordination.
  • Coordinated and organized strategic and executive planning.
  • Planned and Coordinated departmental activities, retirement, team building and volunteer events.
  • Communications Coordination.
  • Designed, edited and published employee announcement communications.
  • Created confidential executive level presentations for use in all-employee, quarterly updates, departmental and unit meetings.
  • Created, managed and updated all regional, departmental and platform organization charts using Excel, SharePoint and PowerPoint.
  • Provided application, record retention and electronic filling support.
03/2010 to 03/2012
Administrative Assistant III CHILDREN’S MERCY - SOUTH City, STATE,
  • Coordinated support between Hospital Administrator, departments, and managers.
  • Managed departmental calendars, meeting agendas, expense reports, travel, and general communications.
  • Screened executive telephone and electronic communications.
  • Provided additional administrative support to external and internal constituents.
  • General Office & Clerical Duties.
  • Maintained manual/electronic filing, medical billing, vendor invoices, and office projects.
  • Scheduled requested an average of 75 Sleep Study procedures per week.
Education
Expected in
Certificate of Completion: Comprehensive Clerical
Centers For Innovative Training & Education (CITE) - Atlanta, GA,
GPA:

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School Attended

  • Centers For Innovative Training & Education (CITE)

Job Titles Held:

  • Region 4 Customer Product & Support Coordinator
  • Distance Learning Training Coordinator
  • Global Training Administrative Coordinator
  • Administrative Assistant III

Degrees

  • Certificate of Completion

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