Reentry Manager/Program Eligibility Coordinator Resume Example
Dedicated and diligent professional with an extensive background in public relations, customer service, and relationship management. Expertise in managing a professional and safe working environment. Strong financial management skills with work history including 17 years in the banking industry. Works effectively on teams, as well as independently, in a fast-paced environment. Proficient in handling multiple tasks in an efficient and timely manner. Over five years' experience in government and nonprofit program development and implementation. Experience in volunteer recruitment, services provided, and recognition. Extensive experience in developing and cultivating relationships within the community with local service providers and businesses.
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- Preparation and compilation of reentry services monthly reporting in regard to all services provided, volunteer work, community event attendance by division staff, and reentry team goals.
- Certified instructor for ALETA and Residential Services Basic Training regarding reentry services, program basics, and additional ACC related topics.
- Attend community events to educate the public about the services provided by ACC for offenders returning to the community after incarceration.
- Conduct ongoing research regarding reentry services, evidence-based practices, and established reentry programs.
- Develop and provide ongoing reentry training for team members.
- Establishing relationships with community service providers to ensure returning citizens are being provided beneficial resources and the services needed to assist in becoming successful law-abiding citizens.
- Communicate with management and stakeholders to promote agency's mission and goals.
- Event planning, implementation, and facilitation of community-based events on behalf of the reentry division.
- Manage balancing and reconciliation of agency related non-profit account.
- Collaborate with Human Resources to review and schedule interviews for vacant positions.
- Supervise and train ACC Reentry Employment Specialist position of essential job functions.
- Assist the Assistant Director of Reentry.
- Managed event scheduling, preparation, and compilation of all board meeting documentation for APB Board Meetings.
- Functioned as the liaison for the Attorney General's office, House of Representatives, and all statewide media outlets for the agency.
- Posted all weekly/monthly public notifications of board meetings.
- Forwarded all meeting notifications to state agencies, local and statewide media sources.
- Received and processed all Freedom of Information Act (FOIA) requests on behalf of the Parole Board.
- Reviewed and summarized all inmate and inmate family grievances for the final review of the Board.
- Managed all requests and inquiries received from staff members on behalf of the Director.
- Prepared and processed all press releases, board member schedules, and agency wide calendar on behalf of the Director.
- Managed and processed all commissioner leave requests on behalf of the Director.
- Reviewed and summarized inmate files for final review of the Director.
- Compiled and maintained American Correctional Association (A.C.A.) compliance standards as assigned for A.C.A.
- Accreditation.
- Maintained and managed travel plans for Director, processed expenses and documentation for record.
- Responsible for consumer and commercial account customers.
- Scheduled and facilitated management meetings, board meetings, networking events, travel itineraries, and weekly calendar details for the management team.
- Cash Management Specialist for large commercial accounts within Central Arkansas which included cold calls, courtesy calls, and technical assistance.
- Collaborated with Human Resources to review and schedule interviews for vacant positions.
- Supervised staff members ranging from 8-10 employees and acted as an intermediary weekend on-call manager twice a month.
- Maintained product training to better improve monthly branch sales goals by providing thorough knowledge of product benefits and details.
- Drove operational growth by motivating team members to accomplish sales goals and grow core deposits while providing exceptional customer service to our customers.
- Manage purchasing, inventory, maintenance, and other operational functions of assigned branch.
- Professional skills grew tremendously during my tenure with Simmons Bank under quality leadership and mentorship.
Currently working on Bachelor's degree at UALR
- Dean's List Honoree Spring 2020
- 3.60 GPA
Graduate plan was set to transfer to UALR to continue education and work toward a Business Management Degree.
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Resume Overview
School Attended
- Undergraduate, University of Arkansas Little Rock
- University of Arkansas Pulaski Technical College
Job Titles Held:
- Reentry Manager/Program Eligibility Coordinator
- Victim Services Coordinator/Executive Assistant to the Chairman
- Customer Service Representative/Assistant Branch Manager
Degrees
- Psychology, Political Science
Associate of Arts
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