Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified timeframes.
Created databases and spreadsheets to improve inventory management and reporting accuracy. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly payroll sheets. Excel spreadsheets for bid sheets/invoices. Computed, recorded, and proofread data, records and reports.
Member of Cross Act Company. Member of Delta Psi Omega. Dean's List Academic Achievement Award three consecutive semesters. Outstanding Technical Theater Student Award. Meritorious Award for Stage Management.
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