recreation program coordinator resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Skilled at managing a monthly/yearly calendar, personalizing activities, coordinating volunteers/staff, and handling activity budgets. Outstanding people skills and react calmly to emergency situations.

  • Collaborated with team of 20 in the development of City-Wide Employee Volunteer Program as the elected Co-Chair.
  • Successfully completed city run Leadership Development Academy I and II.
  • Successfully completed city run Pathways to Learning Series of training classes.
  • Compliance Requirements
  • Team Leadership, Meetings and Organization
  • Creative Strategy and Critical Thinking
  • Workflow Planning & Scheduling
  • Recreation Planning and Activities
  • Training, Hiring, and Staffing
  • Customer Service, Satisfaction, and Retention
  • Problem Solving and Critical Thinking
  • Office Procedures and Microsoft Office
  • Program Development
  • Inventory Control
  • Procedure Modification and Enforcement
  • Special Event Planning, Operations and Execution
  • Safety Requirements
  • Community Relations
  • Presentation Skills
  • Annual Budgets
  • Community Involvement
  • Social Media Platforms
Work History
Recreation Program Coordinator, 06/2012 - Current
City Of Concord Concord, CA,
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Modified Program schedule to better fit the needs of the community as well as make scheduling easier for instructors.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Significantly increased the overall morale of the community center team, recruiting 3 instructors back to the community center who had previously left due to previous management and maintained a consistent and collaborative level of teamwork to achieve the highest level of customer service and team morale as possible.
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Tracked program spending, enrollments and attendance to produce reports for superintendent and director.
  • Researched, planned and organized mentally stimulating activities for individuals ages 18 months and up.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
  • Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
  • Empowered employees to independently handle common issues and maintain strict safety standards.
  • Enhanced customer service based on feedback from guests and encouraged a welcoming, family friendly, diverse environment for all.
  • Monitored employees for performance, professionalism and service quality.
  • Trained employees and contractors in service policies, safety requirements and specifics of activities.
  • Assigned schedules and specific tasks to employees for optimal coverage.
  • Oversaw team of employees expertly supporting guests and promoting loyalty to program offerings.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Coordinated supply orders, storage and distribution for program.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.
  • Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Lead Preschool Teacher, 06/2009 - 06/2010
New York Kids Club Brooklyn, NY,
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Planned educational opportunities based on children's interests.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Utilized books, songs and games to engage students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Submitted weekly lesson plans.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Identified signs of emotional and developmental problems in children and reported to parents.
Studio Manager, 10/2008 - 06/2009
24 Hour Fitness Worldwide, Inc. San Jose, CA,
  • Maintained a top-performing Portrait Studio
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Recruited, trained and developed high-performing and customer-focused team from scratch.
  • Took portraits of families of all sizes and age ranges
  • Maintained inventory of different portrait packages, special orders, and studio supplies
  • Provided exceptional customer service at all times, aiming to go above and beyond for each individual.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
Marketing Promotions Coordinator, 10/2006 - 09/2008
Prairie Meadows Altoona, IA,
  • Managed day-to-day functions of promotion and marketing departments.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Maintained relationships with local doctor's offices as well as vendors pertaining to families and family education.
  • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
  • Collaborated with sales staff to plan campaigns.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Increased revenue by 12% through effective marketing
  • Created and maintained an exceptional customer service program for the Baby Registry Desk.
  • Provided exceptional customer service for every individual shopping in the store or on the phone
High School Diploma: , Expected in 06/2001
Denbigh High School - Newport News, VA
Status -
  • Member of Future Business Leaders of America
  • Member of Key Club
  • Elected to Editor in Chief of school newspaper
  • Awarded Attendance and Good Citizen Awards Yearly
No Degree: Psychology, Expected in
Ashford University - Online,
Status -

Completed 36 credit hours. Took a break to focus on family needs and current career growth.

  • Dean's List 2016
  • Member of Sigma Beta Delta Honor's Society
  • Certified Gymnastics Instructor
  • First Aid/CPR/AED - Infants and Adults - Red Cross
  • CDC Heads Up Concussion Training for Youth Sports
  • Safety and Risk Management
  • Tough Coaching or Emotional Abuse: Knowing when the line has been crossed
  • SafeSport Core Training
  • Safe Sport Policy Course
  • Mandatory Reporter
  • Certified Parks and Recreation Professional Certification (in Progress)

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Resume Overview

School Attended

  • Denbigh High School
  • Ashford University

Job Titles Held:

  • Recreation Program Coordinator
  • Lead Preschool Teacher
  • Studio Manager
  • Marketing Promotions Coordinator


  • High School Diploma
  • No Degree

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