Recreation Office resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced associate with over 4 years of experience in the customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently ambitious, diligent and meticulous professional commended for quickly and accurately learning new procedures. I always remain enthusiastic and eager to contribute to team success through hard work, along with maintaing a clear understanding of any task given. Motivated to learn, grow and excel.

  • Office systems management
  • Office supplies inventory management
  • Office management technologies
  • Opening and closing offices
  • Recreation management
  • Office work
  • Office procedures understanding
  • Event planning
  • First Aid/CPR
  • Team Management
  • Cash Handling
  • Money handling abilities
  • Customer service skills
  • Project Organization
  • MS Office
  • Problem Resolution
  • Supervision
  • Organization
  • Regulatory Compliance
  • Operational decision making
  • Decision Making & Judgment
Work History
01/2020 to Current Recreation Office Firstservice Residential | Ocoee, FL,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Employed effective time management when dealing with all customers, and issues.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Managed smooth processing of paperwork to support office productivity.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including and clients.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
06/2018 to Current Recreation Staff Adventist Health System | Galveston, TX,
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Coordinated and led activities for both small and large groups.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Trained staff members on conducting events and following safety procedures.
  • Planned and conducted community activities
  • Resolved conflicts that arose between campers.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Transported and escorted program participants to and from activities and on field trips.
  • Ordered and maintained all recreational equipment.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Developed and implemented safety training programs for staff and community.
  • Resolved all problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
02/2019 to 04/2019 Certified Nursing Assistant Intern Lord Chamberlain Manor Nursing | City, STATE,
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Checked supply availability and laid out instruments for patient rooms.
  • Worked with peers, in meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported patients between rooms and appointments or testing locations.
  • Participated in fun activities, including [memory games] and [Trivia] with patients each [Morning] to boost mood, improve overall memory and provide light entertainment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Employed mobility device equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Expected in 06/2019 High School Diploma | Stratford High School, Stratford, CT GPA:
  • Coursework in [Health and Medical Career Pathway], [Pre-nursing]
  • Received [CPR & Profeesional Rescuer Certification] [Medical Assistant Certification] and [Certified Nursing Assistant Certification]
  • Member of [HOSA – Future Health Professionals, formerly known as Health Occupations Students of America, is an international career and technical student organization endorsed by the U.S. Department of Education and the Health Science Technology Education Division of]
Expected in | Business Administration And Management Southern Connecticut State University, New Haven, CT GPA:
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)
  • Medical Assistant

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Resume Overview

School Attended

  • Stratford High School
  • Southern Connecticut State University

Job Titles Held:

  • Recreation Office
  • Recreation Staff
  • Certified Nursing Assistant Intern


  • High School Diploma
  • Some College (No Degree)

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