Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am also going to school for medical office specialist. I am being trained for front office, scheduling patient appoints and I am also certified in CPR.
Cash handling Engaging personality Reliable and punctual Excellent multi-tasker Math and language skills Reliable team worker Delivers exceptional customer service
Maintains strict confidentiality
Knowledge of HMOs, Medicare and Medi-Cal
Electronic Medical Record (EMR) software
CPT and HCPCS coding
Strong work ethic
I worked at Mcdonalds for a little over three years, working I learned every part of the restaurant from cash handling to prepping and cooking food.
Working as a cashier in Camp Pendleton, I learned everything from learning to count in and out of my register to counting inventory.
Also, working for Twentynine-Palms base as a recreation attendant, I have learned projection to play movies, food prepping and cash handling.
I have taken customer service classes on base.
I am CPR certified
I take Medical Office Specialist at Kaplan, I am being trained for front office
I have learned basic ICD 9 coding and CPT coding
Recreation Attendant04/2014 to CurrentCompany NameCity, State
Worked as a team member performing cashier duties, product assistance and cleaning.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Stocked and rotated inventory regularly.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.Took necessary steps to meet customer needs and effectively resolve food or service issues.Served fresh, hot food with a smile in a timely manner.Prepared and served beverages such as coffee, tea and fountain drinks.
Cashier10/2013 to 03/2014Company NameCity, State
Processed an average of 300-500 transactions each day in a timely manner.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Exchanged returned merchandise for customers quickly and efficiently.Worked as a team member performing cashier duties, product assistance and cleaning.
Recreation Attendant04/2011 to 10/2013Company NameState
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses.
using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service.
satisfaction.Worked as a team member performing cashier duties, product assistance and cleaning.Apportioned and.
served food to facility residents, employees, or patrons.Assisted co-workers.
Cashier10/2008 to 02/2011Company NameCity, State
Cash handling working the register.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Assisted management with monthly inventory control and weekly stock ordering.
Medical office Certificate : Medical Office 2015Kaplan College City, StateGPA: GPA: 3.75 High Honors Academic Achievement Award Coursework in Medical
coding. Health Information Administration coursework. Excellent attendance award every mod.
attention to detail, Basic, Cash handling, cashier, CA, customer service, fashion, inventory, inventory control, Life Support, listening, Math, office, policies, processes, knowledge of store
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