recreation and customer care center coordinator resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Qualified Procurement and Contracting Agent with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with team leadership abilities to meet targets consistently.

  • Contract drafting, development, reviewing, analysis and renewal
  • Team management
  • Process management
  • Budget estimations and data input
  • Continuous improvement principles and workflow optimization
  • Event planning and management
  • Staff development and mentoring
  • Customer Care
  • Data Tracking
  • Event Planning
Work History
08/2022 to 07/2023 Recreation and Customer Care Center Coordinator 1-800-Flowers.Com, Inc. | Westerville, OH,
  • Analyzed customer feedback for process improvements to achieve high satisfaction in ICASS survey.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via email, phone calls and in person.
  • Maintained and managed customer files and databases for Embassy employees.
  • Coordinated with other agencies for timely responses to find solutions for complex issues regarding Embassy and housing operations.
  • Addressed customer complaints to appropriate channels and mitigated dissatisfaction by employing timely and on-point solutions.
  • Oriented new employees on customer care procedures to eliminate inefficiencies.
  • Tracked recreational area budget, enrollments and attendance to produce monthly reports.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Oversaw recreational area reservation procedures to increase efficiency and improve customer service.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Developed relationships with diplomatic suppliers leading to special volume pricing discounts and availability.
08/2019 to 01/2022 Procurement Agent Department Of State, U.S. Consulate | City, STATE,
  • Prepared purchase orders and sent to distributors and suppliers.
  • Developed contract terms and conditions and administered contract changes.
  • Checked arriving shipments for accuracy and quality.
  • Researched pricing information and compared prices and quotations.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Communicated with suppliers to negotiate best pricing on items, equipment and accessories.
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
  • Supported contract and procurement reporting within ILMS, disseminating complex information efficiently.
  • Verified and managed invoices using ILMS.
  • Provided written correspondence for internal decision-making including identification of risks, guidance and recommend solutions.
  • Utilized work processing skills in Microsoft Word to prepare Contracts, Federal letters and Memorandums, Policies, Statement of Work documents for various contracts.
  • Communicated, scheduled, and planned with other Department of State agencies, vendors, and collogues, with advanced skills in Microsoft Outlook.
  • Used Microsoft Excel to create spreadsheets to monitor on-going contracts, status of Purchase Orders and Data Calls.
  • Applied Microsoft Power Point knowledge to create training aids for mission employees in regards to procurement requests.
  • Successfully applied knowledge of spreadsheets for data interpretation in regards to end-of year procurements, gratuities, and contracts as well as summary charts for VIP visits.
02/2018 to 06/2019 Federal Sales Representative Incirlik Military Air Base | City, STATE,
  • Spearheaded special projects supporting profitable business direction.
  • Customized customer experiences to build brand loyalty.
  • Maintained and built positive client relationships.
  • Worked with team members to deliver effective customer service strategies.
  • Helped teams with assignments and deliverables.
  • Assisted team members and customers in finding products.
  • Interacted with teams in multiple languages and provided clarification.
  • Optimized traceability, developing organization systems for contracts, records, reports and agendas.
  • Prepared proposals for Construction & Supply Labor Force, Food Service, Life Support and Waste Management service contracts to U.S. Incirlik Military Base, and Kellogg Brown & Root company.
  • Streamlined operations to consistently deliver on targets.
  • Communicated, scheduled, and planned with team members, costumers with advanced skills in Microsoft Outlook.
  • Used Microsoft Excel to create spreadsheets to monitor sales and contracts.
06/2016 to 11/2017 Food Production Engineer Cardak Catering | City, STATE,
  • Administered sales and operations planning by forecasting demand, supply needs, purchasing and logistics requirements.
  • Inspected production, processing, and transportation operations for conformity with governmental standards in food safety.
  • Advocated for strategies to prevent spread of harmful substances through air and water.
  • Maintained and built positive client relationships.
  • Ensured staff stayed within food hygiene and safety regulations by closely monitoring staff operations.
  • Utilized Microsoft Power Point to prepare and present training aids for staff in regards to food safety, hygiene and sanitation.
  • Arranged and managed food tastings with potential customers.
  • Closely monitored ingredient stock levels in supply rooms, promptly ordering more when required.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Conducted thorough risk assessments and evaluations to determine safest and most efficient way to complete tasks.
  • Reviewed project plans and functional workflows to identify areas of improvement.
  • Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximized inventory.
  • Directed planning and procurement of raw materials, scheduled production jobs and coordinated logistics.
  • Verified safe, sanitary, and environmentally-friendly operations at work sites.
Expected in 12/2024 to to Master of Science | Acquisition And Contract Management University of Maryland Global Campus, Maryland, GPA:
Expected in 2015 to to Bachelor of Science | Food Engineering University of Cukurova, Adana, GPA:
  • FSI - How to be a Contracting Officer's Representative (COR)
  • FSI - Purchase Card Cardholder & Approving Official Training
  • FSI - Simplified Acquisition Procedures
  • FSI - ICASS Basics for Overseas Posts
  • FSI - Reading and Understanding Fiscal Data
  • FSI - Email at the Department of State
  • ISO 9001:2008 - Quality management systems
  • ISO 14001:2004 - Environmental management systems
  • ISO 22000:2005 - Food safety management systems
  • OHSAS 18001:2007 – Health and Safety Management System
Native or Bilingual
Native or Bilingual
Limited Working

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • University of Cukurova

Job Titles Held:

  • Recreation and Customer Care Center Coordinator
  • Procurement Agent
  • Federal Sales Representative
  • Food Production Engineer


  • Master of Science
  • Bachelor of Science

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