Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgable about scheduling, money handling and team Management. Adept handling all areas of operations. Eager to develop and advanced professionally into a more challenging position. Driven Shift lead manager with 5 + years of experience executing customers.
Successfully maintains appropriate standards and adheres safety guidelines.
High energy recreational leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem solver with personable and open minded.
Skills
Inventory controls
Accurate Money Handling
Team Leadership
Scheduling
Team Development
Training and Development
Opening and Closing Procedures
Training and mentoring
Data collection and analysis
Sales and marketing
Budgeting
Staff Management
Strategic Planning
Financial Management
Team building
Problem resolution
Process improvement
Budgets
Relationship development
Organization
Communications
Project organization
Customer service
Team management
Supervision
Sales
Food Preparation
Cash Handling
Employee Training
Guest Services
Sales Goals
Cleaning
Employee Engagement
Sales Reporting
Point of Sale Systems
Quality Management
Food Safety
Product Knowledge
Cash Register Operation
Product Sales
Office Administration
Restocking Oversight
Work History
Recreation Aide, 05/2012 - 09/2015 Help Usa – Philadelphia, PA,
Communicated accurate information about available services and facilities to promote enrollment.
Collected and analyzed participant feedback to inform program improvements.
Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
Delivered recreational programs to meet needs and preferences of diverse resident population.
Planned and conducted community activities such as scavenger hunts, nature walks and painting objects.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
Ordered and maintained all recreational equipment.
Designed enjoyable and innovative customized training programs based upon fitness goals.
Kept athletic and games equipment and facilities organized and maintained.
Provided clear instruction to activity and program participants to deliver fun and safety.
Resolved conflicts that arose between campers by communicating with calmly while contacting the park manager and park ranger.
Performed clerical duties, including registering participants and answering specific event inquiries.
Shift Manager, 11/2012 - 11/2020 Taco Bell – De Soto, MO,
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Trained and mentored new employees to maximize team performance.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Production/Machine Welder, 01/2018 - 03/2019 Pittsfield Of Kentucky – City, STATE,
Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning.
Verified quality of finished products against company standards, determined grades and identified defective items.
Pulled non-conforming materials from production queue and reported to supervisor for single or production-wide corrections.
Documented daily work on production logs and work orders and discussed activities with management to optimize future production.
Maintained and recorded inventory transactions to reflect items used in each job and accounted for any discrepancies.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Dietary/PRN, 06/2019 - 10/2019 Frontgate Personal Care Home – City, STATE,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Quickly and accurately served specific meals to patients with special dietary needs.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Washed plates, cups, serving and eating utensils and kitchen equipment in 3 commercial dishwasher.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Maintained strict levels of cleanliness for tables, floors and prep areas in 20-person residence.
Reviewed and interpreted important lab results and explained implications to patients.
Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Education
GED: , Expected in 05/2012 - Pendleton County Memorial High School - Falmouth, KY, GPA:
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