Receiving/Inventory/Maintenance/Customer Service Manager Resume Example Cabela's

RECEIVING/INVENTORY/MAINTENANCE/CUSTOMER SERVICE MANAGER

Summary

Highly skilled management professional with 20+ years of experience in operations, team management, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Pragmatic and focused in dynamic and fluid environments.

Skills

Strong verbal and written communication
BOL knowledge
Inventory control and reporting
Cash management

HAZMAT training and Safety awareness
Facilities/Building Maintenance
Forklift certified
Strong leadership

Experience

Cabela'sHammond, INReceiving/Inventory/Maintenance/Customer Service Manager11/2015 to 03/2020

Key holder responsible for securely opening and closing the store.
Managed 60+ people
Maximized operational efficiency of cash office by overseeing daily activities and implemented targeted process improvements to enhance customer experience.
Supervised warehouse, inventory, maintenance and frontend team; including schedule management, training and task delegation.
Trained new hires on relationship building, product knowledge.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Delegated daily tasks to employees to manage resources and meet deadlines.
Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
Provided insight and information to management regarding onsite improvement project specifications.
Established and implemented new procedures for standard maintenance scheduling.
Implemented preventive maintenance program by planning and coordinating maintenance outages.
Implemented improved training procedures to better develop new personnel.
Minimized costs by working and negotiating with multiple suppliers.
Maintained high productivity by efficiently processing cash, credit and debit for customers.
Learned roles of other departments to provide coverage and keep store operational.

Cabela'sHammond, IndianaReceiving Lead Overnights03/2011 to 11/2015

Key holder responsible for opening and closing the store
Managed a crew of 5-20
Loaded and unloaded packages from loading dock to trucks.
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Protected items by wrapping in cling film, padded moving blankets and tape.
Palletized boxes for easy movement and shipment.
Communicated with teammates and supervisors about potential hazards and other issues to resolve together.

Cabela'sHammond, INInventory Control Specialist09/2007 to 03/2011

Managed a crew of 5-10
Performed cycle counts on daily basis to immediately spot errors and apply effective remedies.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Ran markdown and pricing reports, managed store replenishment.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Investigated and resolved variances with inventory records.
Consulted with department supervisors and departmental teams to evaluate needs and discuss corrective actions for individual concerns.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Managed vendor relationships to support supply chain and maintain product quality.

Jackson Hewitt Inc.Hammond, INTax Preparer11/2006 to 04/2008

Liaised between clients and tax authorities such as IRS representatives.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Produced work papers and lead sheets, tax projects and payment estimations.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Collected detailed information and required paperwork from clients to complete tax returns.

TargetHighland, INCashier/Stocker05/2007 to 09/2007

Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Blocked and faced all products on shelves and displays to meet company policies.
Disposed of debris and box packaging to keep work area safe and organized.

Toll RoadPortage, INToll Attendant06/2004 to 10/2006

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Monitored and classified all vehicles passing through toll lanes to comply with company procedures.
Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
Processed toll payments and issued accurate receipts to motorists.
Wore protective and reflective gear regularly.
Maintained contact with police, fire and EMS units to respond to emergent situations with established procedures.
Offered riders information about local attractions and restaurants.
Worked with INDOT for traffic updates and weather conditions.

Pilot Travel Centers LLCHighland, INDiesel Cashier04/2003 to 04/2004

Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Monitored self-service gasoline pumps, helping customers as needed.
Processed cash and credit payments for gasoline, food and other merchandise.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Resolved issues with cash registers, card scanners and printers.
Assisted with directions for local restaurants and overnight parking

MeijersHighland, INGas Station Clerk, Cashier, Service Desk10/2002 to 02/2004

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Properly verified customer identification for alcohol or tobacco purchases.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.

Lake County U-LockSchererville, INOffice M03/2002 to 03/2003

Quoted and prepared proposals for business services for storage units.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Key Holder
Managed all payments processing, invoicing and collections tasks.
Prepared monthly and year-end closing statements, financial documents and invoices.
Doubled locked lockers with no payment
Cleaned out empty lockers for new attendents

IMK Gas-A-RooHammond, INAssistant Manager09/1997 to 03/1999

Ultra FoodsHighland, INUtility Clerk, Cashier, Deli 08/1995 to 08/1997

Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisle ways.
Re-stocked grocery aisles from backstock.
Checked signage and pricing to verify accurate displays on counters and in cases.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Cleaned utensils, dishes and glasses for customer use.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.

Dunkin' Donuts and Basket RobbinsHammond, INCustomer Service Cashier05/1996 to 05/1997

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers and responded to informational requests.
Gathered orders of Donuts and Ice Cream for customers

Education and Training

High School Diploma04/2004Penn Foster Career School, Scranton, PA

Some College (No Degree):AccountingPenn Foster Career School, Scranton, PA

System Experience

Expert in JDA system
Intuit QuickBooks specialist
MS Office
AS/400 experience
POS systems

Kronos

Workday

OneNote

Comdata

Trident (Credit Card)

TMS (Transportation Management System)

Trendar

Radiant

Fuel Cards EFS, AFS, Fuel Man

Money orders

Lotto

RF Gun (Radio Frequency Scanner)

Resume Overview

Companies Worked For:

Cabela's
Jackson Hewitt Inc.
Target
Toll Road
Pilot Travel Centers LLC
Meijers
Lake County U-Lock
IMK Gas-A-Roo
Ultra Foods
Dunkin' Donuts and Basket Robbins

School Attended

Penn Foster Career School

Job Titles Held:

Receiving/Inventory/Maintenance/Customer Service Manager
Receiving Lead Overnights
Inventory Control Specialist
Tax Preparer
Cashier/Stocker
Toll Attendant
Diesel Cashier
Gas Station Clerk, Cashier, Service Desk
Office M
Assistant Manager
Utility Clerk, Cashier, Deli
Customer Service Cashier

Degrees

High School Diploma 04/2004
Some College (No Degree) : Accounting

Receiving/Inventory/Maintenance/Customer Service Manager Resume Example

Resume Score: 80%

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