RECEIVING ASSOCIATE/ACCOUNTING ASSOCIATE/CASHIER/CUSTOMER SERVICE MANAGER
Talented shipping and receiving associate and strategic planner possessing a solid understanding of accounting and financial reporting. Manages multiple projects under tight deadlines. Well experienced in the fields of accounting, shipping, receiving and customer service. Currently looking for a change in job scenery and searching for jobs that fit my educational training.
Data collection and analysis Superb writer and editor Exceptional organizational skills Creative problem solver Analytical thinker Project management
11/2002 to Current
Receiving Associate/Accounting Associate/Cashier/Customer Service ManagerWal-Mart － Rochester Hills, MI
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Worked at a rapid pace to meet tight deadlines.
Verified and recorded the count and condition of cargo received.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Managed accounting operations, accounting close, account reporting and reconciliations.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Addressed and resolved non-routine, complex and unexpected variances.
Worked with management to document and offset unusual expense variances in their respective areas.
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Weighed food to determine correct pricing.
Operated cash register with proficiency.
Maintained gift certificate documentation.
Provided professional and courteous service at all times.
Successfully managed the activities of 10+ team members in multiple locations.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
For each position I have held, I have and currently work 40 hours per week.
05/2000 to 10/2002
Customer Sevice RepresentativeBlockbuster Video － Detroit, MI
Greet customers and address any questions, recommendations, and preferences for finding a movie or game that suited their needs.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Processed different forms of payment, as well as different forms of discounts such as coupons, bottle tops, etc.
Expressed appreciation and invited customers to return to the store.
The customer service representative position was 30 or more hours per week.
01/2000 to 04/2000
CashierHarbortown Market － Detroit, MI
Greet customers and ask how their experience was in our store and if they found everything they were looking for.
Ensure that all items were scanning the right prices.
Accept multiple forms of payment from customers such as cash, check, and credit or debit cards.
Double check to be certain all money received or handed back as change were always the correct amounts.
Package their items accordingly and thank them for their business.
Once the day was over, I was responsible for closing out my register and balancing the cash and change amounts against what the register said I should have to ensure I had the correct amount of money.
Afterwards, resetting my drawer for my next days business.
This cashier position was 36 or more hours per week.
High School DiplomaNorthwestern High School － Detroit, MI, USA
Associate Degree: Human ServicesBaker College － Auburn Hills, MI, USAHuman Services Dean's List every quarter since beginning college.
Researched and resolved billing problems that had been previously missed.