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Ramp Transport Driver Resume Example

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RAMP TRANSPORT DRIVER
Professional Summary

Enthusiastic Ramp Transport Driver, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Managerial task and training in Leadership . Motivated to learn, grow and excel in my career with FedEx.

Skills
  • Shipping documents preparation
  • Relationship development
  • Customer service
  • Problem resolution
  • Cargo unloading
  • Budgets
  • Team management
  • Team building
Work History
Ramp Transport DriverFedEx/ Express - Birmingham , AL11/2016 - Current
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
CourierFedEx- Express - Birmingham , AL02/2011 - 11/2016
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Followed all company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
  • Reported customer questions, issues and complaints to management.
  • Maintained clean and orderly appearance while on shift.
  • Escalated issues to supervisor for immediate remediation.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Verified load against delivery ticket before beginning every shift.
  • Reported any suspected mechanical issues as quickly as possible.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Reported any issues found with delivery truck to next shift driver and shift lead.
Service ManagerTime Warner Cable - Birmingham , AL10/1998 - 02/2011
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Followed up with customers during and after installations to verify satisfaction.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Developed written plans and obtained customer consent to proceed.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Set and administered department budgets for expenditures, materials and labor.
Support TechnicianTime Warner Cable - Birmingham , AL04/1993 - 10/1998
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Updated documentation and produced reports.
  • Completed inventory counts and organized supplies.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Activated accounts for clients interested in new services.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Installed, modified and repaired software and hardware to resolve technical issues.
Education
DiplomaWenonah High School - Birmingham, AL
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Resume Overview

Companies Worked For:

  • FedEx/ Express
  • FedEx- Express
  • Time Warner Cable

School Attended

  • Wenonah High School

Job Titles Held:

  • Ramp Transport Driver
  • Courier
  • Service Manager
  • Support Technician

Degrees

  • Diploma

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