Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Multi-talented, successful in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced with over 35 years of experience in Long Term Care. Excellent reputation for resolving problems, improving customer satisfaction, and working hard with overall operational improvements.
Skills
Knowledge of business operations
Coordinating site operations
Hiring proficiency
Deep knowledge of nursing and long term care
Current RN licensure with State Board of Nurse Examiners in WI
Work History
R.N. Director of Operations, 06/2010 to Current Crystal Fountains Assisted Living LLC – City, STATE,
Performed administrative duties, including overall direction and oversight of 4 Assisted Living Homes. Up until 1 year ago also oversaw direction of a Skilled Nursing Home. Company made the decision to sell that location
Very knowledgeable of elderly client group and needs associated with it as well as referral sources that one in this age group might need
Oversaw Budgets and Financial planning for company
Resolved conflicts and negotiated mutually beneficial outcomes between management
Maintained close relationship with hospitals, skilled nursing homes, home health agencies and hospices of whom contracted with
Oversaw all initial training programs of staff and ongoing education
Worked hard on team building and developing a group effort that had the best outcomes for all
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors
Registered Nurse Case Manager With Ministry Hospic, 05/2008 to 06/2010 Ministry Health Care – City, STATE,
Established hospice care services for elderly and disabled patients
Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills
Provided high level of quality, compassionate care to patients and caregivers during each nursing shift
Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes
Offered listening ear to both patients and loved ones to ensure that emotional and mental, as well as physical needs were met
Developed and implemented individualized care plan for each hospice patient while following physician instructions
Observed and reported patient condition, progress and medication side effects to accurately document updates
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Equipped patients with tools and knowledge needed for speedy and sustained recovery
Case Manager/Director Whispering Pines of Plover, 01/1998 to 04/2008 Whispering Pines Of Plover Inc – City, STATE,
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
Educated family members and caregivers on patient care instructions
Educated patients and answered questions about health condition, prognosis and treatment
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Education
High School Diploma: , Expected in 05/1981 Stevens Point Area Senior High School - Stevens Point, WI, GPA:
Technical Degree: LIcensed Practical Nurse - Licensed State of WI, Expected in 06/1982 Mid State Technical College - Stevens Point, WI, GPA:
Associate of Science: Registered Nurse - Licensed in State of WI, Expected in 05/2007 North Central Technical College - Wausau, WI, GPA:
Certifications
Certified Hospice and Palliative Care Nurse since 12/31/2012
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School Attended
Stevens Point Area Senior High School
Mid State Technical College
North Central Technical College
Job Titles Held:
R.N. Director of Operations
Registered Nurse Case Manager With Ministry Hospic
