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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Multi-talented, successful in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced with over 35 years of experience in Long Term Care. Excellent reputation for resolving problems, improving customer satisfaction, and working hard with overall operational improvements.

Skills
  • Knowledge of business operations
  • Coordinating site operations
  • Hiring proficiency
  • Deep knowledge of nursing and long term care
  • Current RN licensure with State Board of Nurse Examiners in WI
Work History
R.N. Director of Operations, 06/2010 to Current
Crystal Fountains Assisted Living LLCCity, STATE,
  • Performed administrative duties, including overall direction and oversight of 4 Assisted Living Homes. Up until 1 year ago also oversaw direction of a Skilled Nursing Home. Company made the decision to sell that location
  • Very knowledgeable of elderly client group and needs associated with it as well as referral sources that one in this age group might need
  • Oversaw Budgets and Financial planning for company
  • Resolved conflicts and negotiated mutually beneficial outcomes between management
  • Maintained close relationship with hospitals, skilled nursing homes, home health agencies and hospices of whom contracted with
  • Oversaw all initial training programs of staff and ongoing education
  • Worked hard on team building and developing a group effort that had the best outcomes for all
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors
Registered Nurse Case Manager With Ministry Hospic, 05/2008 to 06/2010
Ministry Health CareCity, STATE,
  • Established hospice care services for elderly and disabled patients
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes
  • Offered listening ear to both patients and loved ones to ensure that emotional and mental, as well as physical needs were met
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions
  • Observed and reported patient condition, progress and medication side effects to accurately document updates
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery
Case Manager/Director Whispering Pines of Plover, 01/1998 to 04/2008
Whispering Pines Of Plover IncCity, STATE,
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
  • Educated family members and caregivers on patient care instructions
  • Educated patients and answered questions about health condition, prognosis and treatment
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Education
High School Diploma: , Expected in 05/1981
Stevens Point Area Senior High School - Stevens Point, WI,
GPA:
Technical Degree: LIcensed Practical Nurse - Licensed State of WI, Expected in 06/1982
Mid State Technical College - Stevens Point, WI,
GPA:
Associate of Science: Registered Nurse - Licensed in State of WI, Expected in 05/2007
North Central Technical College - Wausau, WI,
GPA:
Certifications

Certified Hospice and Palliative Care Nurse since 12/31/2012

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Resume Overview

School Attended

  • Stevens Point Area Senior High School
  • Mid State Technical College
  • North Central Technical College

Job Titles Held:

  • R.N. Director of Operations
  • Registered Nurse Case Manager With Ministry Hospic
  • Case Manager/Director Whispering Pines of Plover

Degrees

  • High School Diploma
  • Technical Degree
  • Associate of Science

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