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R & D Senior Administrator and Project Manager Resume Example

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R & D SENIOR ADMINISTRATOR AND PROJECT MANAGER
Summary

Energetic professional with outstanding interpersonal skills and 10+ years of experience in office and project management with additional administrative and customer service skills. Detail-oriented with exceptional organizational skills & sound computer capabilities; superior proficiency in verbal & written communication. Strong critical thinking, problem solving, and time management with proven success handling multiple responsibilities & projects in fast-paced environments.

Highlights
  • Advanced MS Office Suite knowledge 
  • Excel spreadsheets
  • Project management
  • Online survey software
  • Professional and mature
  • Strong interpersonal skills
  • Time management
  • Self-directed
Experience
R & D Senior Administrator and Project Manager
June 2012 to October 2014 CALIPER － Princeton, NJ
  • Provided support to the Senior Vice President and nine members of the Research & Development department, including but not limited to scheduling, presentation preparations and project implementation & tracking.
  • Handled domestic and international company-wide requests for research information and products.
  • Produced online and Excel based reports in a fast-paced, client-driven environment.
  • Set up and ran bi-weekly department review meetings ensuring all items are reviewed and in a timely manner.
  • Collected and organized data for advanced statistical analysis and client presentations.
  • Investigated and responded to research related client inquiries in a professional and timely manner elevating requests when necessary.
  • Played a vital role in transitioning the company from an out-sourced 360 assessment approach to an in-house procedure which included development of report and data integration templates, maintenance of all information in the web-based platform and management of all on-going 360 initiatives.
  • Created, administered and designed reports for research surveys in a variety of web-based platforms including Survey Monkey, Checkbox and Qualtrics.
Inventory Administrator/Customer Service Specialist
May 2011 to June 2012 TROLLBEADS UNITED STATES － Princeton, NJ
  • Processed outgoing & incoming product transfers; maintained all records of jewelry samples for company employees and 60+ independent sales representatives nationwide.
  • Directly involved with the creation & evolution of the company's most innovative sales plan that put product into the hands of sales reps to market directly to authorized retailers and generated $1.8 million in sales during its 1st year.
  • Responsible for shipment of product, maintenance of inventory levels and invoicing of sales to retailers for specific sales programs.
  • Answered incoming calls from retailers to place orders; resolved order, shipping and/or billing issues in an efficient, knowledgeable and polite manner; directed calls to the appropriate contact in other departments and/or recorded & delivered messages when necessary.
  • Understood & performed specific job duties for all areas of the customer service department including newly opened accounts, national trunk shows, returned product, international shipping, order processing and billing.
  • Acted as the first point of contact for all questions, problems and concerns for the company's most profitable independent sales rep group on the East Coast.
Office Manager/Administrative Assistant
December 2010 to April 2011 GLOBAL RELIANCE INC － Hamilton, NJ
  • Assisted Vice President and President with all daily needs, specifically in regards to scheduling & travel.
  • Reviewed and entered bills received, created company reports and monitored warehouse inventories.
  • Managed daily office operations; maintained accurate records of available samples & samples shipped; procured products as needed.
  • Supported sales staff by researching potential clients, preparing sales material, coordinating travel arrangements and conducting follow-up phone interviews with new & existing clients.
  • Promoted company growth by preparing, packaging and shipping samples to prospective customers.
  • Handled company logistics including processing sales orders, synchronizing shipments & deliveries, creating billing invoices and preparing customs documents for goods being imported from India.
  • Created and updated visual presentations, point of sales documents and new product information materials.
Office Manager/Administrative Assistant
January 2008 to November 2010 ARVELO TAX SERVICES － OLD BRIDGE, NJ
  • Answered telephones, recorded & delivered phone messages and scheduled client appointments.
  • Greeted returning patrons; conducted preliminary interviews & intake paperwork with new clients.
  • Maintained customer contact information and updated records in company database to process reports regarding potential candidates.
  • Responded to customer inquiries & complaints in a professional and timely manner.
  • Reviewed & reconciled transaction information; delivered funds to bank for deposit as needed.
  • Maintained necessary office supplies, organized & filed paperwork and cleaned as needed.
  • Worked closely with the marketing project manager, assisting with all daily needs and requirements.
  • Conducted research on local small businesses through surveys, cold calls and consultations with business owners and managers.
Marketing & Sales Coordinator/Project Manager
June 2004 to December 2007 N.E.P.A ENTERTAINMENT GROUP LLC － Bloomsburg, PA
  • Organized and maintained the company calendar through the appropriate scheduling of special events, travel arrangements, corporate agendas and itineraries.
  • Prepared daily and monthly activity reports for the CEO & created agenda for monthly seminars.
  • Coordinated clerical and administrative tasks with support staff while maintaining computer database.
  • Researched target sales markets, identified consumer trends & developed advertising and marketing strategies based on accumulated information.
  • Served as a liaison, representative and image builder in the business community.
  • Cooperated with various businesses in multiple demographics to organize charity events, fundraisers and promotional events.
Education
Bachelor of Arts : Psychology, 2004 SHIPPENSBURG UNIVERSITY － Shippensburg, PA GPA: summa cum laude
Professional Affiliations
Member of Psi Chi and Phi Kappa Phi honor societies
Publications
Sato, T., Ficiak, S. J., Baum, S., Murray, C. A., McGoff, E. P., Slacum, K. M., & Markle, J. A. (2011). Personality, music, and problem solving. In A. M. Columbus (Ed.), Advances in Psychology Research (vol. 73, pp. 69-87). Hauppage, New York: Nova Science.
Skills

Windows 8 and Windows XP. Microsoft Excel, Word, Office, Outlook and PowerPoint. Microsoft Navision, Pivotal Processing, and Sharepoint. GoToMeeting, WebEx, and Intercall. Qualtrics, CheckBox, and Survey Monkey


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Resume Overview

Companies Worked For:

  • CALIPER
  • TROLLBEADS UNITED STATES
  • GLOBAL RELIANCE INC
  • ARVELO TAX SERVICES
  • N.E.P.A ENTERTAINMENT GROUP LLC

School Attended

  • SHIPPENSBURG UNIVERSITY

Job Titles Held:

  • R & D Senior Administrator and Project Manager
  • Inventory Administrator/Customer Service Specialist
  • Office Manager/Administrative Assistant
  • Marketing & Sales Coordinator/Project Manager

Degrees

  • Bachelor of Arts : Psychology , 2004

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