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quality leader resume example with 20+ years of experience

Jessica Claire
Experienced Business Agile Product Coach
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multi-talented Leader with expertise in end-to-end project management, business/customer/supplier development and operations leadership. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Visionary agile project and lean six sigma program leader with exceptional problem-solving skills. Proven ability to drive critical organizational change through analytics, optimization and systems development.

Skills
  • Project budget preparation and adherence
  • Critical Operations data monitoring
  • Leading remote teams
  • Employee development & training
  • Knowledge of ISO,QS9000, AS9000 auditing systems
  • Extensive quality assurance experience
  • Organizational skills
  • Active listening
  • Strategic business planning & goal setting
  • Analytical problem solving
  • Effective Customer & Supplier communication
  • Agile best practices & scrum methodology
  • Presentation and communication skills
  • Regulatory and Safety
  • Risk analysis & preventative action
  • Lean six sigma, 5S, and kaizen
  • Collaborative team building & management
  • Internal & external coaching, training, & development
  • Change management
  • Friendly, positive attitude with everyone
  • Project planning
  • Leadership & coaching
Experience
Quality Leader, 12/2015 - 08/2021
First Quality Enterprises Inc Mcelhattan, PA,
  • Implementation of Supplier Qualification, Approval, Auditing, Scorecard, and Product Monitoring Processes
  • 88% improvement in first pass yield through implementation of drawing, build, inspection and test consistency
  • Following the data, initiated and led Problem Busters Teams to resolve quality, safety, efficiency, and financial critical issues
  • Led Strategy development and implementation for the Business including sub-strategy development all functions
  • Agile Product Development utilized across the business for all new and revised product releases
Senior Director of Quality, 10/2011 - 12/2015
Children's Home Society Of Florida Miami, FL,
  • 0 Client Complaints in Minnesota plant since company inception in November 2011_
  • Coaching and collaboration across 4 international plants and 3 domestic plants worked with teams to realize: 34% reduction in Waste; 17% reduction in Customer Complaints; 56% reduction in defects moving to next work center
  • Responsible to lead the Valid Global business strategy and quality objectives training, development, implementation, monitoring, and reporting.
Director of Synchronized Business, 07/2012 - 04/2014
Outer Aisle Ventura, CA,
  • Certified by Oliver Wright, UK in Integrated Business Planning including Business Strategy, Demand Management, Scheduling, Portfolio Management, Integrated Planning & Control of Supply Chain, Change Management, and Class A Business Development
  • Through effective consulting, coaching, and training lead the design, development, and implementation of Integrated Business Planning across all domestic and international plant and office locations (16 total)
Director of Global Supplier Quality, 01/2008 - 07/2012
Aersale Corporation Tucson, AZ,
  • Responsible for the effective auditing, planning, development, and incoming quality of global suppliers (13 countries)
  • Oversee and support global supply base with SQI teams located in the UK, Singapore, China, Brazil, India, Spain, Mexico, and the US
  • Lead the global cross functional excellence (COS) work for all functions and all 13 locations
  • Greater than 50% reduction in DPPM in 2009 and 2010 realized through implementation of global supplier metrics and global SQIE teams to ensure consistent quality requirements across all suppliers
Director of Quality Assurance, 08/2002 - 01/2008
Als Limited Tucson, AZ,
  • Reduction in supplier error rate over 9 months through focused coaching and agile product release mapping
  • Implementation of strategic business and functional goal development and tracking
  • 17% reduction in the overall number of suppliers through effective capacity planning at critical and key suppliers
  • 23% reduction in temporary labor costs through efficient utilization of full time employee
Quality Assurance Manager, 08/1998 - 08/2002
Pioneer Metal Finishing City, STATE,
  • Direct supervision of key anodizing and plating employees including line operations, quality and logistics teams
  • Developed, implemented and registered three plants to ISO9000, QS9000, AS9000 and NADCAP quality business systems worked within 3 corporate plants
  • 25% reduction in the total cost of poor quality in the first 12 months though process variable monitoring and tightening of controls
  • 80% reduction in the Defective PPM through effective daily supervision and management of key operational employees
  • Consistency in operational parameters utilizing SPC, DOE, FMEA, and Pre-production planning
  • improved Supplier performance through coaching, auditing, continual development and monitoring
Systems Facilitator (Consultant), 01/1998 - 08/1998
Taber Bushnell, Inc City, STATE,
  • Implementation and registration of metal stamping company to QS9000 during seven-month consulting employment span
Laboratory Director, 05/1996 - 01/1998
Northshore Mining Company City, STATE,
  • Developed, implemented and maintained ISO9000 quality business system through taconite mining company
  • Optimized processes in order to improve accuracy, speed and efficiency of laboratory operations.
  • Created process variable map of taconite manufacturing process from the mine through shipping
  • Realized a reduction in the cost of laboratory labor of 17% in the first six months through effective use of laboratory equipment and monitoring of data
Inorganic Laboratory Manager, 06/1989 - 05/1996
Interpoll Laboratories, Inc City, STATE,
  • Developed standardized inorganic and metals testing methodologies to ensure compliance with EPA/CLP government regulatory groups including local, state and federal agencies
  • Through effective proposal preparation and customer relationships was able to secure and maintain a 35% increase in gross sales year on year for the metals/inorganic chemistry department
Education and Training
BS: CHEMISTRY, Expected in
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Northland College - Ashland, WI
GPA:
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MS: PHYSICAL SCIENCES, Expected in
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University of St. Thomas - St. Paul, MN
GPA:
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ISO9000 Implementation, Documentation, and Auditing training Training Design, Training Evaluation Courses through the University of St. Thomas: , Expected in
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- St. Paul, MN
GPA:
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Global Leadership courses taken through Harvard Business School, Summer of 2009 Black Belt Certified, Six Sigma, Lean Certified Integrated Business Planning, Oliver Wight: , Expected in 10/2012
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GPA:
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Certified Project Manager Certified Trainer for Six Sigma, Corrective/Preventative Actions, and Auditing Working Remotely Courses in auditing, engagement, and managing change: , Expected in 01/2020
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GPA:
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Agile Leadership Certification: , Expected in 01/2021
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GPA:
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Scrum Master Certification: , Expected in 01/2021
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Resume Overview

School Attended

  • Northland College
  • University of St. Thomas

Job Titles Held:

  • Quality Leader
  • Senior Director of Quality
  • Director of Synchronized Business
  • Director of Global Supplier Quality
  • Director of Quality Assurance
  • Quality Assurance Manager
  • Systems Facilitator (Consultant)
  • Laboratory Director
  • Inorganic Laboratory Manager

Degrees

  • BS
  • MS
  • ISO9000 Implementation, Documentation, and Auditing training Training Design, Training Evaluation Courses through the University of St. Thomas
  • Global Leadership courses taken through Harvard Business School, Summer of 2009 Black Belt Certified, Six Sigma, Lean Certified Integrated Business Planning, Oliver Wight
  • Certified Project Manager Certified Trainer for Six Sigma, Corrective/Preventative Actions, and Auditing Working Remotely Courses in auditing, engagement, and managing change
  • Agile Leadership Certification
  • Scrum Master Certification

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