quality improvement specialist project manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Healthcare Quality Improvement Specialist with 25 years clinical care experience as a Registered Respiratory Therapist and 14 years conducting health care quality improvement initiatives. Proudly maintains a highly productive, efficient and quality driven environment along with having excellent interpersonal communication skills.

  • Project management
  • Physician Peer Review
  • Communication
  • Data Analysis
  • Quality/Process improvement
  • Organization
  • Teamwork/Collaboration
  • Meeting facilitation
Work History
11/2015 to Current
Quality Improvement Specialist/Project Manager Alberici Newport News, VA,
  • Provides virtual technical assistance to healthcare facilities in performance of quality improvement initiative designed to improve quality of care being given to patients/residents
  • Serves as an information resource to staff and contracting entity related to Learning and Action Networks and educational events while collaborating with communications department
  • Represents organization at external meetings/conferences
  • Utilize/apply an understanding of budgeting, project management and resource management to assigned projects
  • Apply strong facilitation and negotiation skills to lead project meetings and achieve project results
  • Support project deliverable and reporting to include SQUIRE reports and contract deliverable
  • Managed four successful two year projects across four states (2017-2019)
  • 1. Results included a relative improvement rate of 33.2% for inpatient admissions and a relative improvement rate of 20.8% for emergency department visits related to acute COPD exacerbations in AR, MO, and OK
  • 2. Forty-three Oklahoma nursing homes were educated on improving resident oral care with an average knowledge gain of 35%. Project included toolkit and resource development
  • 3. One hundred twenty Texas nursing homes were educated on improving resident oral care with an average knowledge gain of 35%. Project included toolkit and resource development
  • 4. Three hundred ninety nursing homes participated in the improving knowledge in early identification of sepsis in Texas nursing homes project. Project included toolkit and resource development and resulted in a 41% knowledge gain
  • Led the two year (2015-2017) sepsis project where 100 lives were saved in a South Texas community. Provided tool development, hospital and nursing home staff education, data collection, writer for all contracting reports
  • Develop tools, instructional materials, presentations, and patient facing materials
  • Presenter/speaker on CMS national webinars, regional/state webinars, and participant on panel at CMS quality conference in Baltimore
11/2014 to 11/2015
Quality Director City Of Hope Riverside, CA,
  • Administered the alignment of performance improvement projects with pay for quality initiatives
  • Developed P4Q program, led the team in moving toward meeting established goals
  • Developed, monitored, and maintained performance improvement projects in alignment of contractual obligations to ensure compliance with state contract
08/2006 to 08/2014
Quality Analyst Hartford Healthcare Trumbull, CT,
  • Collaborate with physicians, administration, nurse leaders and staff on systemic initiatives that improve care delivery and patient outcomes
  • Facilitator of Heart Hospital quality steering committee working directly with physician chairman, attended all meetings, reviewed and prepared charts for peer review process maintaining accurate documentation
  • Reviewed and prepared charts for mortality committee peer review working directly with Chief Medical Officer. Attended monthly meetings and responsible for documenting over 1200 case studies annually maintaining accurate documentation
  • Reviewed and prepared charts for peer review committees for service lines of anesthesia, general medicine, and ENT maintaining accurate documentation during meetings
  • Participate in clinical risk assessments and analysis and assisted in the development of corrective action plans
  • Assisted in hospital regulatory readiness for survey preparation
  • Participated in three Joint Commission surveys
  • Leader in root cause analysis and action plan development/presenting case to The Joint Commission in Chicago alongside Anesthesia department physician
03/2005 to 08/2007
Respiratory Care Practitioner Saint Francis Heart Hospital City, STATE,
  • Provided all aspects of respiratory care to include respiratory treatments, ventilator care, code team, pulmonary function testing, arterial blood gas draws, and relief supervisor
  • Assisted the performance improvement director with medical credentialing, core measure abstraction and input to cath lab registry, root cause analysis and audit for monitoring and measurement of performance
Expected in 04/2005 to to
Master of Arts: Education
Oral Roberts University - Tulsa, OK,
Expected in 1985 to to
Bachelor of Science: Allied Health Education
Texas State University - San Marcos, TX
Expected in 1982 to to
Associate of Science: Respiratory Therapy
Texas State University - San Marcos, TX,

Certified Professional in Healthcare Quality

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Oral Roberts University
  • Texas State University
  • Texas State University

Job Titles Held:

  • Quality Improvement Specialist/Project Manager
  • Quality Director
  • Quality Analyst
  • Respiratory Care Practitioner


  • Master of Arts
  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: