Outgoing Quality Improvement Specialist with 20 years of health care experience at Trintiy Health/Sisters of Providence. Committed to patient satisfaction, customer service with extensive knowledge of excel, meditech and MIDAS database systems. I was involved in core measures meeting and providing support to follow up with patients for vaccines. I was in charge of handleing all complaints and grievances in person,over the phone, email or hand written survey letters for senior leadership . I provided grievance reports on all Joint commission. visits. I was asked to take on a variety of Qualty initiatives such as "team stepps" which I coordinated group meetings with the Chief Medical officer of the intensive care unit to ensure a better handoff tool between the Emergency Department and main units. for patient outcome.
The online training/test I completed allowed me to meet patients bedside, tell them and teach about Quitworks. If the patient was interested in quitting smoking then i would sign them up and fax their registration to Quitworks so they would recive a call from Quitworks . I also would coordinate the best time frame for the patient when they left the hospital. I would see 25 patients each day while holding all my other duties such as grievances
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