quality improvement specialist resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Adaptable healthcare practice liaison accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment, while being skilled at communicating, organizing and solving problems to improve the quality, safety, efficiency, and effectiveness of U.S. health care.
  • Strong presentation and written communication skills
  • Strategic planning capability
  • Analytical and critical thinker
  • Ability to work independently and also as a team
  • Knowledge of Microsoft Office and Electronic Health Records
  • Technical and interpersonal skills
  • Able to easily adapt to surroundings
  • Conflict management skills
Work History
05/2015 to Current
Quality Improvement Specialist Banner Health Glendale, AZ,
  • Facilitation and submission of NCQA's PCMH (patient-centered medical home) recognition across participating sites, both during initial transformation and renewing the model of care
  • Ensure physicians understand the Accountable Care Organization (ACO), organizational and state instituted policies and procedures pertaining to quality improvement and cost containment
  • Understand and educate physicians on current pay for performance improvement strategies, while also providing actionable data
  • Assist in implementation of practice specific care retention goals, as identified by the Integra Care Retention Committee
04/2012 to 11/2014
Job Coach Crossroads Diversified Services Houston, TX,
  • Independently educated and supervised mentally challenged adults  
  • Assisted organizing activities for clients to take part in 
  • Knowledgeable about safety precautions and what to do in case of an emergency 
  • Administered proper medications at the appropriate times
04/2013 to Current
Bartender/Waitress Quidnessett Country Club City, STATE,
  • Provided direct attention to customers’ needs, ensuring exceptional customer service 
  • Managed money 
  • Learned excellent communication skills with customers, co-workers, and management 
Expected in 2015
Bachelor of Science: Health Policy and Management
Providence College - Providence, RI
  • Business Studies Certificate
  • Coursework in Health Services Administration and Business
  • GPA 3.6/4.0
  • Deans List

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Resume Overview

School Attended

  • Providence College

Job Titles Held:

  • Quality Improvement Specialist
  • Job Coach
  • Bartender/Waitress


  • Bachelor of Science

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