quality improvement specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Detail-oriented Quality Improvement Specialist with 5 years of experience in successfully creating and implementing improvement plans for policies, plans and guidelines. Collaboration with physicians, nurses, department and administrative leaders to prioritize and align quality improvement activities and report performance. Adept at sorting through volumes of data such as hospital records and patient charts to review and devise successful improvements that make a difference in all levels of care with a specific focus on improved patient outcomes.

Work History
Quality Improvement Specialist, 02/2017 to Current
Banner HealthSun City, AZ,
  • Orchestrate and maintain high-level peer case review and mortality and morbidity conferences involving the management, review, assignment, and referral of over 1,000 cases a year.
  • Provide project management to improve patient outcomes by building effective systems and processes to deliver safe and high quality patient care.
  • Compile review data and produce detailed reports for use by department and department leadership for mask and occupational health compliance.
  • Attend MedPex meetings and assess ongoing quality operations against hospital quality and national standards.
  • Apply knowledge to make insightful observations of deviations and successes in regards to peer case review and risk management processes.
  • Document and report issues with compliance, standards of care, and quality assurance requirements.
  • Complete site visits to conduct assessments.
  • Develop and maintain quality improvement plans, policies and operational guidelines.
  • Liaison between quality and other departments and service areas providing project updates and consultation.
  • Provide change management, and performance improvement methodology expertise to quality leaders and teams across OHSU healthcare.
  • Coordinate department-wide Occupational Health Events, which includes, but is not limited to: informing APOM Staff of events, ensuring adequate supplies and staffing, fit testing staff, ordering, and updating Occupational Health Database as necessary.
  • Onboard all new APOM staff and ensure their understanding of and continued compliance with APOM quality standards and expectations.
  • Reestablishment and maintenance of APOM Quality Newsletter.
  • Aids in fostering the relationship between the Department of Surgery and APOM quality leaders by facilitating monthly meetings and coordinating joint Grand Rounds Presentations.
  • Ongoing development of ICU site-specific dashboards and metrics and QView system integration.
Human Resources Onboarding Coordinator, 07/2021 to 01/2022
Molina Healthcare Inc.Phoenix, AZ,
  • Supported HR functions through direct onboarding of Locums and 0.0 FTE physicians.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated meetings, developed meeting content and presented human resources with updates.
  • Ensured onboarding physicians were compliant with all required modules, training, and required access.
  • Day of on sight coordination.
Quality Administrative Coordinator, 11/2016 to 02/2017
  • Prepared detailed documents and reports in adherence of administrative processes.
  • Monitored and directed incoming quality tasks
  • Transcribed meeting minutes for management's records.
  • Responded to questions and managed communications with patients and anesthesia staff.
  • Reduced risk management intake process time by developing case review tracking and filing systems.
  • Oversaw appointment scheduling and itinerary coordination for faculty.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and faculty-focused meetings.
  • Analyzed and solved multi-faceted problems that effected clinician leaders and quality initiatives.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning quality leaders.
Community Engagement Specialist, 05/2016 to 11/2016
American Cancer SocietyCity, STATE,
  • Contributed to work plans, reports, success stories and other deliverables.
  • Coordinated and implemented various community engagement activities.
  • Reviewed and monitored programs regularly and coordinated resources and materials.
  • Developed and implemented community engagement requirements and programs.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Bachelor of Science: Community Health And Preventive Medicine, Expected in 05/2016 to Montana State University - Bozeman, MT,
  • Relevant Coursework: Institute for Healthcare Improvement (IHI) Course Completion

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Resume Overview

School Attended

  • Montana State University

Job Titles Held:

  • Quality Improvement Specialist
  • Human Resources Onboarding Coordinator
  • Quality Administrative Coordinator
  • Community Engagement Specialist


  • Bachelor of Science

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