Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Quality Improvement Advisor who is a compassionate/driven healthcare professional with sixteen years hands-on experience in fast-paced hospital and tissue recovery environments. Accountable and responsible with a strong focus on patient safety, member satisfaction, and quality improvement.
Education and Training
Expected in 2016Master of Science | Healthcare AdministrationUniversity of Cincinnati, Cincinnati, OHGPA: Healthcare Administration
Expected in 2009BS | Human Services ManagementUniversity of Phoenix, Phoenix, AZGPA: Human Services Management
Skill Highlights
Professionalism
Integrity and ethics
Time management
Multi tasking skills
Confident public speaker
Conflict resolution
Government relations knowledge
Cultural awareness and sensitivity
Critical thinking proficiency
Member-centric
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
Effectively influences others
Skills
Familiarity with Anatomy, Biology, and Physiology Â
Familiarity with audits both internal & external (CMS, AATB, FDA, ODH)
Familiarity with Medical Terminology
Experience with Medicaid, Medicare, MyCare, and Marketplace
Chart AuditingÂ
Documentation
Research clinical and scientific literature and consensus guidelines to create policies and procedures
Presentations
Processes DevelopmentÂ
Quality Improvement
Time management
Validation
Experience
03/2016 to CurrentQuality Improvement AdvisorQsource | Gary, IN,
Provides
expert consultation and project management for a wide range of improvement
projects across the enterprise, which are critical to the implementation of the
quality improvement program
Directly
responsible for improvement work teams, to include: working with management to
identify the appropriate team members, coordination and facilitation of team
meetings and management of improvement work team projects
Trains,
educates and deploys improvement tools, methods and processes throughout the
departments assigned
Analyzes
work processes using improvement tools and methodology to identify improvement
opportunities
Works with
management and the improvement team to establish effective measurement and data
collection methods
Reviews and
measures progress with management and work team and takes appropriate action
Explores
best practices across various industries to bring to the work team
Develops,
evaluates and implements survey tools
Analyzes
data from survey sources in order to provide input into improvement initiatives
Coordinates and participates in quality improvement
committee meetings; develops agendas, prepares meeting minutes, prepares and
makes presentations, and follows-up on action items
Communicates
in a clear, concise, and complete manner with upper management, peers,
department staff, other disciplines within the organization, outside agencies
and other entities to ensure prompt and proper exchange of information and
resolution of issues
Perform any other job
related instructions as requested
09/2014 to 03/2016Patient Relations RepresentativeKindred Healthcare | Portland, OR,
Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
Assists patients and families with the completion of the satisfaction survey prior to discharge.
Attends the Interdisciplinary Care Team meetings and actively participates by bringing issues forward for resolution.
Make recommendations for improvement based on patient and family feedback.
Provide a link between the hospital, patient and families, especially in area of conflict resolution concerning treatment or care.
Provide a formal mechanism for the investigation, resolution and recording of a patient complaint.
Welcomes newly admitted patients and their families to the hospital.
Works with the Admission Coordinator to ensure that rooms are prepped and in place, and that the hospital's external and internal common areas are always tour-ready.
Explains the Heart Service Recovery program to newly admitted patients and introduces the customer to the staff member who has been assigned to serve as that customer’s leadership representative
08/2007 to 06/2015Recovery CoordinatorLife Time Fitness | Garden City, MI,
Knowledge and Experience with Audits including: Internal, External (FDA, CMS, AATB)
Subject Matter Expert for Quality/Integrity of Recovery Processes
Hospital Development
Proficient in validation of Standard Operating Procedures, Non-Conformance Reports, CAPA, and KPI's
Evaluated procedural changes for effectiveness
Carefully selected, developed and retained qualified staff, as well as trained new staff
Responsible for proper documentation and donor chart auditsÂ
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations
Contributed to and participated in community education projects to foster widespread understanding of Organ, Tissue, and Eye donation
Incorporated evidence-based care into practice environment to ensure high quality tissue grafts were recovered adequately and safely for transplant
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