Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated Quality Improvement Advisor who is a compassionate/driven healthcare professional with sixteen years hands-on experience in fast-paced hospital and tissue recovery environments. Accountable and responsible with a strong focus on patient safety, member satisfaction, and quality improvement.

Education and Training
Expected in 2016 Master of Science | Healthcare Administration University of Cincinnati, Cincinnati, OH GPA:
Healthcare Administration
Expected in 2009 BS | Human Services Management University of Phoenix, Phoenix, AZ GPA:
Human Services Management
Skill Highlights

  • Professionalism
  • Integrity and ethics
  • Time management
  • Multi tasking skills
  • Confident public speaker
  • Conflict resolution
  • Government relations knowledge
  • Cultural awareness and sensitivity
  • Critical thinking proficiency

  • Member-centric
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Effectively influences others
  • Familiarity with Anatomy, Biology, and Physiology  
  • Familiarity with audits both internal & external (CMS, AATB, FDA, ODH)
  • Familiarity with Medical Terminology
  • Experience with Medicaid, Medicare, MyCare, and Marketplace
  • Chart Auditing 
  • Documentation
  • Research clinical and scientific literature and consensus guidelines to create policies and procedures
  • Presentations
  • Processes Development 
  • Quality Improvement
  • Time management
  • Validation
03/2016 to Current Quality Improvement Advisor Qsource | Gary, IN,
  • Provides expert consultation and project management for a wide range of improvement projects across the enterprise, which are critical to the implementation of the quality improvement program
  • Directly responsible for improvement work teams, to include: working with management to identify the appropriate team members, coordination and facilitation of team meetings and management of improvement work team projects
  • Trains, educates and deploys improvement tools, methods and processes throughout the departments assigned
  • Analyzes work processes using improvement tools and methodology to identify improvement opportunities
  • Works with management and the improvement team to establish effective measurement and data collection methods
  • Reviews and measures progress with management and work team and takes appropriate action
  • Explores best practices across various industries to bring to the work team
  • Develops, evaluates and implements survey tools
  • Analyzes data from survey sources in order to provide input into improvement initiatives
  • Coordinates and participates in quality improvement committee meetings; develops agendas, prepares meeting minutes, prepares and makes presentations, and follows-up on action items
  • Communicates in a clear, concise, and complete manner with upper management, peers, department staff, other disciplines within the organization, outside agencies and other entities to ensure prompt and proper exchange of information and resolution of issues Perform any other job related instructions as requested
09/2014 to 03/2016 Patient Relations Representative Kindred Healthcare | Portland, OR,
  • Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
  • Assists patients and families with the completion of the satisfaction survey prior to discharge.
  • Attends the Interdisciplinary Care Team meetings and actively participates by bringing issues forward for resolution.
  • Make recommendations for improvement based on patient and family feedback.
  • Provide a link between the hospital, patient and families, especially in area of conflict resolution concerning treatment or care.
  • Provide a formal mechanism for the investigation, resolution and recording of a patient complaint.
  • Welcomes newly admitted patients and their families to the hospital.
  • Works with the Admission Coordinator to ensure that rooms are prepped and in place, and that the hospital's external and internal common areas are always tour-ready.
  • Explains the Heart Service Recovery program to newly admitted patients and introduces the customer to the staff member who has been assigned to serve as that customer’s leadership representative
08/2007 to 06/2015 Recovery Coordinator Life Time Fitness | Garden City, MI,
  • Knowledge and Experience with Audits including: Internal, External (FDA, CMS, AATB)
  • Subject Matter Expert for Quality/Integrity of Recovery Processes
  • Hospital Development
  • Proficient in validation of Standard Operating Procedures, Non-Conformance Reports, CAPA, and KPI's
  • Evaluated procedural changes for effectiveness
  • Carefully selected, developed and retained qualified staff, as well as trained new staff
  • Responsible for proper documentation and donor chart audits 
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations
  • Contributed to and participated in community education projects to foster widespread understanding of Organ, Tissue, and Eye donation
  • Incorporated evidence-based care into practice environment to ensure high quality tissue grafts were recovered adequately and safely for transplant

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Cincinnati
  • University of Phoenix

Job Titles Held:

  • Quality Improvement Advisor
  • Patient Relations Representative
  • Recovery Coordinator


  • Master of Science
  • BS

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: