Quality Engineer (Failure Analysis) Resume Example Cisco Systems Inc.

QUALITY ENGINEER (FAILURE ANALYSIS)

Summary

- Mid-level manager with 5 years of managerial experience. Strong strategic-planning and people-management skills with strong leadership and relationship-building skills.

- 7 years of experienced engineer in the development of automation test plans, test scripts and automation frameworks in the Electronics manufacturing with specialty in product development and quality assurance.

Highlights

Established clear roles between team members for precision execution define clear milestones and schedule periodic updates.
Global vision and planning, Leadership skills.
Project Managing, Problem Solving, Team organize, Coordination skills, Human Relation, Psychology, 7-Habits, Effective Presentation
Utilized LEAN Manufacturing, SPC and Six-Sigma.
Applied FMEA, DOE, KBS and Expert Systems.
Developed good communication through the video conferences throughout professional work life.
Proficient in using Office suites.

Programming Languages: C/C++, Assembly, SQL, VB6, VB.NET, ASP, ASP.NET, NI-Labview
Networking Protocols: TCP/IP, LAN, WAN, ATM, Frame relay, Ethernet, Wi-Fi 802.11
Cisco Technical Knowledge: Network Switch L2/L3, 2500/2600Router, 7600Router, 10720Router, ONS15454
Optical Fundamental and Optical Network,Fiber Optic, SONET, SDH
Manufacturing Test Infrastructures: ICT, Functional Test, System Test, HASA, ORT, RTD, and Regression.
Six Sigma, Kaizen, Lean Manufacturing, Quality Control System, QMS, QRQC

Experience

Quality Engineer (Failure Analysis) Feb 2011 to Jan 2014
Cisco Systems Inc. － Thailand

Ensuring high product quality includes managing product Failure Analysis and Root Cause test for each successive generation of products and involvement with Cisco HW/SW engineering and MFG teams.
Drive for improvements in the accuracy of the fault duplication and isolation
Provide direction and techniques on how to reproduce the customer's issues for hard to reproduce and intermittent failures.
Engage Design engineering and communicate finding and resolutions for HW and SW field issues.
Review the FA cases, meeting with Engineering teams and other Cisco teams
Develop the technical capabilities at the FA sites.
Deep understanding for the product specifications, features and operations as well as the different networking standard to develop a specific fault duplication strategy for new and existing Cisco products.
Live traffic design and configuration for the unit under test. Objective is to stress the unit to the maximum bandwidth and speeds also verify all protocols and networking features that are implemented on HW. Also focus on the common network applications for the product.
Customization for the diagnostics SW environmental parameters and the way it runs to provide best and fastest fault duplications and isolation of failure mode, which required good understanding of the HW architecture and diagnostic coverage.
Define the FA Test requirements and strategy for new released products.
Working with wide array of technologies and Cisco products, emulates customer-focused environments in order to duplicate the customer reported failure symptoms.
Define comprehensive test strategies based on evolving and changing product specifications.
Organize, plan, track and closeout design issues associated with the products.
Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns

Test Development Engineer Oct 2009 to Feb 2011
Cisco System Inc. － Thailand

Leads regional test activities and established overall test product and platform strategy, solved Test and DFM issues and provided feedback to NPI groups, initiated and drives solutions, defines TTQV goals and, provided test coverage feedback to Design Engineers.
Reviews Diagnostic test coverage with DE. Developed Test and diagnostic programs. Designs, procures and builds test fixtures and equipment for production test use.
Responds to production test problems by working with Production TE''s, affected suppliers and Design Engineering
Provides documentation on specific capital equipment required by production testing.
Interacts with managers and directors in Manufacturing and other business functions. Interacts with Subcontractors regarding test deployment.
Significant dollar impact. Erroneous decisions delayed the release of product, late shipments and revenue loss.
Develops solutions to critical and long-term problems of a complex nature, which required cross-functional/cross organizational issue resolution.
Independently to make decisions that impacts the L.O.B. Technically corporate revenue and customer satisfaction.

Senior Test Engineer May 2008 to Jun 2009
Jabil Circuit － Penang

Leading a team of 3 engineers and 10 technicians for Customer work cell, turning-over monthly revenue of US$5.5 million.
Working closely across functional teams within the workcell to steer overall product quality improvements and bone pile reduction as a team.
Constantly liaise with Customer teams on test optimization projects and test capacity.
Effectively coordinated transfer of new products (NPI) and direct-launch products.
Define and organized training for Transfer-of-Information (TOI) sessions to improve technical product knowledge and other job related essential skills.
Drives the elimination process for testing in order to increase the first pass yield, End-to-End yield for TTQV.
Resources management for Test Engineer/Technical in order to support production smoothly.
Overall looking for Customer NRE, Test Capacity Utilization, Equipment Calibration, Test equipment inventory, Fiber manager Optic management control, Space Utilization.
Failure analysis, which related to Test station and Test script.

Senior Test Engineer Dec 2002 to Apr 2008
Celestica － Thailand

Supported Cisco manufacturing technology group to support Test Engineering Development (Functional Test)
Drives the elimination process for testing in order to increase the first pass yield to meet the Cisco TTQV.
Initiated the lean manufacturing in Celestica (Thailand). Mostly in term of increasing the first pass yield, reduce the test sequence and test time.
Team leader in Transfer of Information (TOI) for product transfer at Cisco Salem, NH and Solectron, NC to Celestica, Thailand
Test Development Engineer to develop the test process, test script, test bench definition and setup for NPI included the EST/ORT/RDT testing.
Setup the test equipment for the new test station in Celestica (Thailand).
Cisco-Celestica Context TE who has the authorization and representative the Cisco's TE as local support in Celestica Thailand for the production issues, responsible to setup and maintenance Board Level Test, development Autotest script, ECO implementation and failure troubleshooting for both sustaining and NPI products.

Education

Master, Engineering Management 2012 Kasetsart University － Si Racha, Chonburi, Thailand

GPA: 3.43/4.00

Thesis: Development of Case-Based Expert System for Failure Analysis of Computer Network Equipment Products.

Coursework: Product development, manufacturing, construction, design engineering, industrial engineering, IT technology adaption, production planning, logistic management, QMS, financial management

Bachelor, Computer Engineering 2002 Rajamangala Institute of Technology － Thanyaburi, Pathumthani, Thailand

GPA: 3.27/4.00

Project: Remote VDO Camera and Electric Equipment Control System using Modem

Coursework: IT Infrastructure, Computer Network, Data Communication, Software Development, Electronics Circuit Development

Certifications

Cisco Certification Network Academy (CCNA): CSCO12661185

Presentations

IE Network Conference 2012: Post Graduate Presentation

Date: 17-19 Oct, 2012

Venue: Thailand

Topic: The Development of Case-Based Expert System for Failure Analysis of Computer Network Equipment Products.

Link: http://www.dms.eng.su.ac.th/filebox/FileData/IMIT001.pdf

Skills

Test Engineering, New Product Introduction (NPI) Development, Test Development, Design Engineering, Computer Networking, IT Infrastructure, Software Development, Failure Analysis.

Quality Engineer, Engineering Management, Financial Management, Industrial Engineering, Product Development, Production Planning,

Operation Management, ECO, ERP, MRP, EDI, Sig Sigma, Lean Manufacturing, SPC, QMS, 7 Basic Quality Tools, FMEA, DOE, KBS and Expert Systems.

International Standard, ISO9000, ISO14000, TL9000, TS16949

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Quality Engineer (Failure Analysis) Resume Example

Resume Score: 90%