I have a diverse background that includes experience in several technical industries and experience in quality, supervision and engineering. My willingness to work hard to accomplish goals and my self-motivation can benefit your company. 2018-Present Quality Engineer, International Vitamin Corporation (IVC) Responsibilities include conducting investigations to determine the root causes of quality failures and implement corrective actions, CAPAs, and preventative actions. Also responsible for tracking quality events to determine trends and implement corrective actions/CAPAs to remedy them. Work with teams that include members of various levels/departments to ensure that the most effective solutions are implemented to improve processes. Other responsibilities include containing products that are potentially affected by deviations, deciding if they can be reworked, and making decisions on the disposition of the affected products by performing risk analysis. 2008-2018 Packaging Supervisor, International Vitamin Corporation (IVC) Responsibilities included managing 11 packaging lines to ensure productivity, quality, and safety are maximized at IVC's vitamin manufacturing facility. Also was responsible for hiring, promoting, disciplining, and terminations for 1st shift packaging, which comprised of approximately 55 employees. Greenbelt changeover reduction project saved $220,000 annually. 2002-2008 Customer Service Supervisor, Verizon Wireless Responsibilities included monitoring calls of customer service representatives to ensure high call quality is achieved, tracking statistics to insure representatives' performances was stellar, and issue corrective actions to employees as needed. Other activities included resolving escalated complaints from customers, and served on problem solving committees. Major milestones include having several peak performance teams. 1995-2002 Manufacturing Supervisor, Marconi Communications (formally Reliance Electric) Responsibilities included coordinating day to day operations of 8 manufacturing cells that comprised a manufacturing department. Other responsibilities included scheduling cell work, disciplining employees, tracking employee productivity and monitoring quality. Major milestones include increasing the BEP work cell's productivity from the mid 90's to over 110%. 1990-1995 Production Supervisor, Sony Magnetic Products of America Worked as a technical supervisor in the micro floppy disc and the video cassette department. Responsibilities included supervising assembly operators, packaging line operators, and maintenance technicians. 1989-1990 Assistant foreman / Robot operator, Davidson Exterior Trim - Textron Responsibilities included operating and programming four spray paint robots and supervising four spray painters. 1988-1989 Industrial Engineer, Megastar (Formerly Campus Sportswear) Major responsibilities included performing time studies, and methods training. 1987-1988 Industrial Engineer, Hartmarx Corporation Was involved in the re-engineering project of the Yorke Shirtmakers plant. Responsibilities included setting productions rates, performing time studies and methods training. Thorough Quality Engineer adept at performing quality inspections and identifying root causes for non-conforming material issues. Hardworking and meticulous with a passion for continuous improvement.
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