Dear Hiring Manager,
"Four Reasons Why I .May be the Candidate You're Looking For"
Greetings , Quality Field Professional, with verifiable excellence in managing
projects, programming, and launching new products in the automotive engineering
industry; with superb hospitality in customer service; Seeking to continue in same
profession of Quality Manager in a your Prestigious Automotive Industry.
1. Proven ability to accomplish tasks utilizjng team building techniques to achieve a cooperative
2. Received accolades for peiforming at the highest level motivating teams, using grand hospitality
in customer service.
3. Improved customer satisfaction from 65% to 100%, Increasing Compatry profits - Word of
Mouth Referrals/ Individual Survrys.
4. Successful track record in implementing strategies and management methods that eliminated
repetitive errors and achieved cost and time savings.
My career experience has enabled me to realize the importance of inspiring teams to
reach new heights, the very vision that propels corporations to push ahead of the
competition. I am confident my proven ability to accomplish quality objectives will
meet your expectations for the position of Quality Manager, while my resume
highlights my work history, a personal interview with me will convey my positive
attitude and desire to accomplish goals and challenges. Please contact me to discuss
your needs and my qualifications further.
Thank You for taking the time to Review my Resume and Cover Letter
Quality Engineer05/2018 to 10/2018 Detroit Manufacturing Systems – Southfield, MI
Quality Field Professional with 18 years experience in the manufacturing and engineering industry; highly skilled in the establishment of quality engineering disciplines during the development phases of the product to ensure that quality objectives are met; Excelled Monitoring supplier quality initiative, performance management corrective actions and document performance as required based on business model.
Accomplished needed endorsement to be on approved list qfsupp!iers for customer, (Ford Motor Co.), "Promoted to Quality Manager" - SA Automotive 2007.
Highfy recommend Mr.
Smith for a'!Y Qualify task; a superb worker" Berneda Dodd, Quality Manager, SA Automotive 2018 ACCOMPLISHMENTS/SKILLS.
Accomplished Two Q1 supplier approved list endorsements for quoting new business.
Flat - rock Assembly plant & Michigan Assembly Plant both in 2007.
Competent in engineering interface for obstacle identification & resolution, actively demonstrated proficiency in customer Presence minimized quality product impacts sustained a greater than 97% rating at Ford Motor Company, FCA.
(Chrysler) JCIM, Mercedes Benz, (Faurecia) Tesla.
Instrumental panel/Injection Molding.
Duties Product Launch readiness.
Interact customer in regard to design mold changes.
Engineering Rev level uploads.
Corrective Action response.
8-D format documentation.
Established and tracked quality department goals and objectives.
Applied coaching techniques and tools to support managers and team members in improving performance.
Collected production samples regularly and performed detailed quality inspections.
Tracked quality issues with external customers, suppliers and internal plant operations.
Quality Manager, Quality Engineer - APQP Specialist06/2007 to 02/2018 SA Automotive, Webberville – Owosso, MI
Customer Service/New Product Launch/Engineering/Program support interact with
receiving facility, product conformity as well as engineering level changes report on a weekly
basis the previous weeks product concerns.
Intercept any non-conformances that can be corrected on site to avoid any non-
conformances, with goal to excel and maintain a 100% customer score card.
Quality Engineer06/2001 to 06/2007 Advanced Quality Services – MT. Clemens, MI
Lead and motivate APQP Team Members for all new programs/ Active Member Lean
Manufacturing and Six Sigma.
Provide Quality Engineering activities, ex: Customer satisfaction, problem resolution,
continual improvement, and system auditing;
Efficient Quality Services.
Project Manager - Field Supervisor09/1994 to 09/2003 M.P.C. ENVIRONMENTAL and SMITH ENV- MI – Southfield, MI
Coordinated site containment activities for customers, directed staff of 40 inspectors.