Developed professional competence in a world of rapid change. Highly committed and data-driven with strong proficiency, purpose, and presentation of the business field & operating controls. 6 + Years high volume inter-office skills with Pension department governed by Board of Trustees. 6 + years ensuring one of the largest automakers in the United States, FCA Chrysler, organization expectations delivered and maintained from educational background and distinctive work experience. Educated with the principles of organizational change, decision-making, strategic thinking, innovation, and gain the skilled to build with organizations culture that embraces quality and diversity. Pursuing new professional challenges.
Skills
Audit Assistance
Testing Documentation
Finished Goods Inspection
Data Entry
Clerical
Multi-phone line system
POS system use
File And Database Management
Professional Manner
Positive Attitude
Flexible Schedule
Work History
06/2012 to 07/2018
Quality AuditorIllinois Tool Works – Greenville, NC,
Conduct quality-control checks, selecting products randomly, and testing them for defects.
Identified non-conforming and performed conformance audits on production operations.
Performed detailed first-piece-inspections using complex metrology equipment.
Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
Audited activities of workers on production lines, including warehouse personnel managing shipping and receiving.
Compiled clinical research data into audit reports and shared with research teams and lead investigators.
Reviewed work instructions and production strategies to verify compliance with established standards.
Educated and oriented employees to improve compliance with quality control protocols.
Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
01/2006 to 08/2012
Clerk Specialist llBoard Of Trustee Retirement Systems – City, STATE,
Arranged variety of forms for pension and healthcare enrollment.
Delivered expert clerical support efficiently handling wide range of routines and special requirements.
Determine eligibility and update information for claims pertained to death benefits, life insurance, beneficiaries, and estate.
Determine new procedures by study and evaluation recommending restructure for smoother routine to IT department for speedy process.
Maintained optimal office security by monitoring visitors and following precise procedures.
Process direct deposit for pension payroll, stop & hold for authorization/cancellation paperwork retrieval.
Scheduled appointments for clients and/or beneficiaries via telephone, handwritten/check-off letters or typewritten self-composed letter.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Received and routed business correspondence to correct departments and staff members.
Created reports and developed improvements and enhancements to automate records and file systems.
Supported financial operations by managing tax drawers and researching variances.
Interacted with customers by phone, email or in-person to provide information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed multiple projects simultaneously using organizational and analytical skills.
Informed and supported business leaders through consistent communication and administrative support duties.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Handled client correspondence and tracked records to foster office efficiency.
04/2005 to 01/2006
PBX Operator / Guest ServicesAtheneum Suite Hotel – City, STATE,
Administrative services and established concierge services delivering complete hospitality.
Communicated two-way radio to security and staff members for guest assistance.
Handled inbound calls for hotel occupants to check-in hotel room.
Handled office machinery such as fax, copier, food/snack, and beverage log in/out system.
Maintained professional demeanor for middle, upper class business travelers, and entertainment professionals.
Meeting conference preparation of elegant space for both business and private events.
Education
Expected in 08/2021
Master of Arts: Organizational Management University of Arizona - San Diego, CA, GPA:
Expected in 02/2017
Bachelor of Science: Business Management University of Phoenix - Southfield, MI, GPA:
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