Experienced Quality Assurance Engineer and Leader with over 5 years of experience testing Web and Mobile applications in retail, transportation and federal industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall application quality. A passionate professional who seeks to advocate for software inclusiveness for everyone through making sure applications meet Section 508 and WCAG 2.0 standards by ensuring application are usable with assistive technology for individuals without vision or heClaire.
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Mr. Claire established himself as both a leader and SME of testing practices for Acumen Solutions' internal QA team and external clients.
In regards to client responsibilities, Mr. Claire was promoted into a Test Lead position with responsibilities including:
• Providing testing guidance to a team of 5 Quality Assurance Analysts and assisting them accomplish large testing efforts for mobile banking applications.
• Creating test plans and strategies that presented timelines, risks, and dependencies in accomplishing. testing efforts to clients' senior management.
• Creating test execution summary reports.
• Creating and assigning tasks for team resources
• Leading test case peer review sessions.
• Leading UAT sessions.
• Providing QA signoff at end of releases.
• Resolving team blockers.
• Training resources continuously on new software expanding their overall QA knowledge.
• Onboarding new resources that join the team.
Outside of project responsibilities Mr. Claire has established a Section 508 Accessibility Compliance test plan and strategy for Acumen Solutions. With over 3 years of Section 508 and remediation testing of software for clients Mr. Claire sought out to become the SME within Acumen Solutions and establish a new service to be sold to clients. The following demonstrates initiative and leadership skills internally to provide new opportunities for Acumen solutions:
• Created a tailored Section 508 test plan and strategy to be sold to clients.
• Completed 90 hours of training and certification on Section 508 through the department of Homeland Security.
• Coached up members on the Managed Services team by helping them understand the testing principles within the training to help get them certified.
• Established a community of practice within the office.
• Mr. Claire has successfully provided a one screen audit for a company that was interested in experts testing for Section 508 compliance. The Feedback was well received and turned into a new opportunity with a client for Acumen Solutions, they have since requested 3 resources with 100 percent to audit two applications within their website.
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