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quality assurance customer service representative resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

 

Qualified Virtual Customer Service Agent with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Trusted key holder
  • Local/state health laws knowledge
  • Shipping and receiving professional
  • Credit card processing
  • Multi-line phone talent
  • Medical terminology knowledge
  • Creative problem solver
  • Trusted key holder
  • Strong client relations
  • Shipping and receiving professional
  • Cash flow management
  • Strategic sales knowledge
Work History
Quality Assurance/ Customer Service Representative, 06/2012 to 06/2014
City Of Colorado SpringsColorado Springs, CO,

 

 

  • Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
  • Document inspection results by completing reports and logs summarizing re-work and waste; inputting data into quality database.
  • Maintains safe and healthy work environment by following standard procedures and complying with legal regulations.
  • Accomplishes quality and organizations mission by completing related results as needed.
  • Processed new client accounts and maintaining the customer accounts.
  • Implementing changes to existing accounts and filing documents and other paper work.
  • Approved finished product by confirming specifications.
  • Conducting visual measurement tests; returning products for re-work; confirming re-work.
  • Approves incoming materials by confirming specifications.
  • Approves in-process production by confirming specifications.
  • Conduct final inspection of finished product to confirm all operations have been completed to customer specification and assure that all required certifications and other documentation are in place for shipment.
Quality Assurrance, 07/2009 to 04/2012
Christus HealthWinnsboro, TX,
  • Inspected incoming raw materials.
  • Conduct complete first piece inspection to assure process is correct before production begins.
  • Conduct final inspection of finished product to confirm all operations have been completed.
  • Prepared require documents for shipment of product.
  • Maintain various inspection fixtures, gages and measuring devices so appropriate measurements are made and documentation are in place for shipment.
  • Assist in the maintenance and calibration of inspection equipment to assure accurate readings.
  • Assisted in sales and provided timely and accurate information to incoming customer order status.
  • Processed customer returns according to policies and procedures.provided timely feedback to the company regarding service failures and quality failures regarding customer concerns.
Medical Assistant, 09/2006 to 05/2008
Pnc Financial Services Group, Inc.Pensacola, FL,
  • Answering telephones, greeting patients, updating and filing patients records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services and handling billing and bookkeeping.
  • Taking medical history and recording vital signs, explaining treatment procedures to patients, preparing patients for examinations, assisting the physician during examination.
  • Performed laboratory tests, venipuncture collection, sterilized medical instruments and scheduled appointments.
Patient Care Technician, 08/2003 to 03/2005
Greenville Memorial HospitalCity, STATE,
  • Provided patients with basic care and assistance.
  • Checked blood sugars and recorded intake and output.
  • Helped with feeding and grooming.
  • Recorded vital signs and helped perform EKG.
  • Inserted retention and in/out foley catheter.
  • Assisted nurse and physicians with examinations.
  • Performed PFT's, phlebotomy, and respiratory care.
  • Bathes dresses/undresses patients assist with personal hygiene.
  • Serves and collects food trays.
  • Assists with patient feeding.
  • Transports, positions and drapes patients for exams and treatments.
  • Assists patients in ambulating.
  • Takes and records vital signs, weights and I & O.
  • Performs non sterile dressing changes.
  • Passes and collects bed pans.
  • Changes bed linens.
  • Provides encouragement, support and comfort to patients and family members.
  • Monitors, records and communicates patient condition as appropriate utilizing computerized documentation systems.
  • Provides age and culturally appropriate care.
  • Orients and mentors new staff members.
  • Follows Standard Precautions using personal protective equipment as required.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Virtual Customer Service Agent, 01/2014 to Current
Starbucks Distribution CenterCity, STATE,
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Prepared reports and communication for senior management and clients.
  • Initiated operations improvements to improve overall call center productivity.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.
Education
Associate of Applied Science: Healthcare Management, Expected in 1 2003
Greenville Technical College - Greenville, SC
GPA:
Accomplishments
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
  • Monetary Transactions
    Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certifications
  • Computer Training Certificate
Skills
basic, billing, bookkeeping, bookeeping, calibration, client, database, documentation, filing, Filling, forms, Instructing, insurance, legal, materials, Monitors, phlebotomy, policies, Coding, quality, Recording, sales, scheduling, specification, Technician, telephones

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Resume Overview

School Attended

  • Greenville Technical College

Job Titles Held:

  • Quality Assurance/ Customer Service Representative
  • Quality Assurrance
  • Medical Assistant
  • Patient Care Technician
  • Virtual Customer Service Agent

Degrees

  • Associate of Applied Science

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