LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills.

Highlights
  • Retail Management
  • 10-key By Touch
  • MS Office
  • PowerPoint
  • Customer Service
  • Scheduling
  • New customer acquisition
  • Fluent in Spanish
  • Outlook
  • Problem Resolution
  • Regulatory Compliance
  • Front-Office Operations
  • Report Preparation
  • Marketing & Sales
  • PhotoShop
  • Dependable and reliable
Education
ST. EDWARD'S UNIVERSITY Austin, TX Expected in 2001 Bachelor of Arts : Communication - GPA :

Communication

Experience
Beazer Homes - Purchasing Agent
Elk Grove, CA, 01/2011 - Present
  • Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials.
  • Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers.
  • Work with Accounting Department to coordinate timely deposits as required by suppliers.
  • Review and interpret Material Resource Planning (MRP) reports.
  • Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines.
  • Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner.
  • Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process.
  • Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency.
  • Provide resolution on the status of any supplier quality or delivery issues to internal customers.
  • Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action.
Camden National Corporation - Banking Center Manager II
Bath, ME, 2009 - 2011
  • Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines.
  • Author professional correspondence to customers and vendors.
  • Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management.
  • Conduct sales and compliance sessions with entire banking center team on a monthly basis.
  • Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.
  • Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates.
  • Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports.
  • Generating sales leads through community outreach activities and developing business partners, while building internal relationships.
  • Managing difficult situations with customers and providing clients with information, data, and advice.
  • Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.
  • Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures.
  • Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch.
First Financial Corporation Indiana - Assistant Banking Center Manager
Pleasant View, TN, 01/2004 - 01/2009
  • Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment.
  • Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center.
  • Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus.
  • Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals.
  • Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges.
BANK OF AMERICA - Teller/Teller Operations Specialist
City, STATE, 01/1999 - 01/2004
  • Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives.
  • Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months.
  • Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals.
  • Supported in the final closing of banking center.
Languages
Bilingual in Spanish
Interests

Little League Volunteer U6 Soccer Coach

Team Bank of America Community Volunteer

Additional Information
  • Team Bank of America Community Volunteer
  • 2010 Queen of Hearts Award for most team involvement in community service activities 2008
  • Top Performer Award
  • 2004 Top Teller Performer Award Alpha Phi Omega Co-ed
  • Community Service Fraternity St. Edward's Communication Society Member
  • Salutatorian of High School Class
Skills

10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising

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Resume Overview

School Attended

  • ST. EDWARD'S UNIVERSITY

Job Titles Held:

  • Purchasing Agent
  • Banking Center Manager II
  • Assistant Banking Center Manager
  • Teller/Teller Operations Specialist

Degrees

  • Bachelor of Arts

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