Public Service Representative resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable Public Service Representative with a strong ability in multi-tasking. Offering quick learning and accuracy skills. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Organization and efficiency
Office equipment operations
Multi-line telephone skills
Multitasking ability
PC proficient
Multitasking and prioritization
Data entry
Meticulous and organized
Service-oriented mindset
Customer service
Experience
Public Service Representative, 08/2021 to Current Enterprise Information Services – Sonoma, CA,
Verified application data and account information against legal documentation to determine accuracy and integrity.
Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Provide the public (over the telephone, at the counter and by written correspondence), with explanation of rules, policies, procedures, and programs in order to secure compliance and explain requirements.
Issued licenses after establishing conformance to criteria.
Use policy and procedures manuals, handbooks or specialized reference materials for answering questions.
Interpreting laws, rules, policies and procedures and applying interpretations to specific situations and resolution of problems.
Receptionist, 12/2017 to 08/2021 Enterprise Information Services – Tallahassee, FL,
Answered and directed incoming calls using multi-line telephone system
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Greeted visitors, assessed needs and directed to appropriate personnel
Processed payments and updated accounts to reflect balance changes
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
Scheduled and confirmed appointments
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Receptionist, 04/2017 to 12/2017 Wellstar Health System – Douglasville, GA,
Answered and directed incoming calls using multi-line telephone system
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Greeted visitors, assessed needs and directed to appropriate personnel
Processed payments and updated accounts to reflect balance changes
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Prepared, compiled and filed documents as well as reports presented to various parties
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Certified Pharmacy Technician, 07/2011 to 06/2017 Shopko Stores Operating Co. LLC – City, STATE,
Worked with insurance companies to process claims, resolve problems and obtain payments
Managed medication stocks, including conducting counts, labeling products and maintaining controls
Verified and filled over 400 prescriptions per day in a busy retail pharmacy setting
Merchandised related products to drive pharmacy department sales
Established and updated patient profiles, including lists of medications and insurance details
Verified patients' identities at pickup to prevent sale of wrong medications
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
Efficiently processed cash register transactions for new and refilled prescription orders
Participated in prescription pharmaceutical and over-the-counter product inventory audits
Compiled customer demographic, allergy and medical history background
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
Adhered to regulatory guidelines for workplace safety and customer confidentiality
Supervised inventory levels to maintain adequate supply of medications and medical supplies
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
Prepared and submitted claims to insurance companies for payment
Maintained clean and organized pharmacy shelving and work areas.
Education and Training
High School Diploma: , Expected in 06/2006 North Salem High School - Salem, OR GPA:
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB).
CERTIFIED PHARMACY TECHNICIAN
Certified since 2013
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