LiveCareer-Resume

Public Service Representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable Public Service Representative with a strong ability in multi-tasking. Offering quick learning and accuracy skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Organization and efficiency
  • Office equipment operations
  • Multi-line telephone skills
  • Multitasking ability
  • PC proficient
  • Multitasking and prioritization
  • Data entry
  • Meticulous and organized
  • Service-oriented mindset
  • Customer service
Experience
Public Service Representative, 08/2021 to Current
Enterprise Information ServicesSonoma, CA,
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Provide the public (over the telephone, at the counter and by written correspondence), with explanation of rules, policies, procedures, and programs in order to secure compliance and explain requirements.
  • Issued licenses after establishing conformance to criteria.
  • Use policy and procedures manuals, handbooks or specialized reference materials for answering questions.
  • Interpreting laws, rules, policies and procedures and applying interpretations to specific situations and resolution of problems.
Receptionist, 12/2017 to 08/2021
Enterprise Information ServicesTallahassee, FL,
  • Answered and directed incoming calls using multi-line telephone system
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Processed payments and updated accounts to reflect balance changes
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
  • Scheduled and confirmed appointments
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Receptionist, 04/2017 to 12/2017
Wellstar Health SystemDouglasville, GA,
  • Answered and directed incoming calls using multi-line telephone system
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Processed payments and updated accounts to reflect balance changes
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Certified Pharmacy Technician, 07/2011 to 06/2017
Shopko Stores Operating Co. LLCCity, STATE,
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls
  • Verified and filled over 400 prescriptions per day in a busy retail pharmacy setting
  • Merchandised related products to drive pharmacy department sales
  • Established and updated patient profiles, including lists of medications and insurance details
  • Verified patients' identities at pickup to prevent sale of wrong medications
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
  • Efficiently processed cash register transactions for new and refilled prescription orders
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits
  • Compiled customer demographic, allergy and medical history background
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
  • Prepared and submitted claims to insurance companies for payment
  • Maintained clean and organized pharmacy shelving and work areas.
Education and Training
High School Diploma: , Expected in 06/2006
North Salem High School - Salem, OR
GPA:
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB). CERTIFIED PHARMACY TECHNICIAN Certified since 2013

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Resume Overview

School Attended

  • North Salem High School

Job Titles Held:

  • Public Service Representative
  • Receptionist
  • Receptionist
  • Certified Pharmacy Technician

Degrees

  • High School Diploma

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