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Public Service Admin Iii Customer Srv Specialist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated, friendly and efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Knowledge of principles and practices of administration.
  • Motivate to train employees to meet targets; encourages a positive work atmosphere. Assist staff in performing difficult or complicated duties.
  • Demonstrates a high level of business aptitude through attention to detail, time management, organizational and problem-solving skills.
  • Knowledge of customer service principles and demonstrates the ability to establish productive professional relationships in a environment that promotes teamwork.
  • Financial analytical skills and working knowledge of higher education accounting practices, including an understanding of student account processes.
  • Exercises independent judgment in reviewing financial documents for accuracy, completeness, validity, and adherence to standards.
  • Possesses strong interpersonal, critical thinking and communication skills to work with a broad range of internal and external customers.
  • Ability to work with all groups in a diverse, socioeconomic, cultural, ethnic background of students, faculty and staff, including those with disabilities and special needs.
  • Skills in Microsoft Word and Excel.
  • Strong accounting background and experience in a variety of accounting areas and experience reviewing financial documents, statements, analyses, and reports.
  • Ability to develop and install complex administrative procedures and operations, and to evaluate their efficiency and effectiveness.
  • Ability to plan and project future operating needs in terms of fiscal needs and staff changes. Contribute to hiring potential staff through the interview process.
Education and Training
Wichita State University-Barton School Of Business Wichita,KS, Expected in 05/2016 Certificate in Supervision : Center For Management Development - GPA :
Wellington Sr High School Wellington, KS, Expected in 05/2000 High School Diploma : - GPA :
Experience
Freeport-Mcmoran Copper & Gold Inc. - Public Service Admin III -Customer Srv Specialist
Parshall, CO, 10/2011 - Current
  • Reports to the Director of Student & Accounts Receivable Fiscal Operations and serves as an accounting resource to other Finance Offices and Business Office staff as needed to assist with and facilitate timely, accurate completion of financial/accounting processes that are compliant with University requirements and government regulations.
  • Supervises day-to-day workloads, time management and activities of student account/customer service team to ensure proper and efficient work output in support of the Accounts Receivable department.
  • Provides customer service to all constituents and works collaboratively with different process partners, both internal and external to the University, to achieve the best possible outcomes.
  • Researches, troubleshoots, and resolves external and internal customer inquiries.
  • Performs cashier transactions as necessary and oversees the balancing of currency, coin and checks from cash drawer at the end of the daily shift.
  • Analyzes and interprets the receipt of monies using departmental and third party technology tools (Commerce Bank, TouchNet).
  • Performs advanced accounting work in a variety of accounting and related fiscal management tasks.
  • Processes accurate distribution and release of checks with proper identification and procedures.
  • Identify, research, and receive monies using student technology tools and WSU finance system.
  • Examines checks for endorsements and to verify other information such as dates, bank names, identification of person making payment and the legality of the documents.
  • Monitor bank accounts, investigate and resolve errors, discrepancies and interpret credits and debits utilizing university financial system.
  • Assists management in the preparation and completion of annual fiscal closing and the resultant budgetary documents and reports.
  • Oversees the maintenance of University safekeeping accounts for student groups.
  • Oversees the balancing of currency, coin and checks from cash drawer at the end of the daily shift.
  • Develops and enhances cash management procedures used to maintain accurate accounting of cash drawer.
  • Daily and monthly monitoring of Imprest and Petty Cash funds, including change fund oversight and replenishing.
  • Monthly monitoring of uncashed checks.
Wichita State University - Accountant I
City, STATE, 06/2009 - 10/2011
  • Managed projects and tasks related to payment solutions including Touchnet Marketplace and Cashiering Merchant Edition.
  • Worked with University departments to determine the best solution for payment processing including credit card and ACH.
  • Administration and maintenance of all related online stores and cashiering in Marketplace, CME & Payment Gateway.
  • Provided training to University departments for all Touchnet products and other Accounts Receivable reporting.
  • Provided customer support for all payment hardware and software troubleshooting.
  • Daily reconciliation of refund and payment files in addition to transmission of files to the Universities bank.
  • Maintain Accounts Receivable website using internal software tools.
  • Provided primary and backup for Accounts Receivable duties including customer service, student funds, answering the phone and assisting customers in person.
  • State of Kansas interfunds and setoffs, reconciliation, bank returns, and collection checks.
  • Worked daily with Excel, Word and OneNote
Wichita State University - Senior Administrative Assistant - Cashier
City, STATE, 11/2006 - 06/2009
  • Responsible for cashiering duties including student payments
  • Booked incoming University monies via banking and interfunds with the State of Kansas.
  • Provided customer service in person and phone.
  • Processed departmental deposits – reconciliation and booking of monies that were received into the University's bank account.
  • Managed incoming emails for Accounts Receivable.

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Resume Overview

School Attended

  • Wichita State University-Barton School Of Business
  • Wellington Sr High School

Job Titles Held:

  • Public Service Admin III -Customer Srv Specialist
  • Accountant I
  • Senior Administrative Assistant - Cashier

Degrees

  • Certificate in Supervision
  • High School Diploma

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