public service admin iii customer service specialist resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated, friendly and efficient Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully managing escalated customer support issues.
Skills
Microsoft Word and Excel.
Ability to develop and install complex administrative procedures and operations, and to evaluate their efficiency and effectiveness.
Ability to plan and project future operating needs in terms of fiscal needs and staff changes.
Possess strong interpersonal, critical thinking and communication skills
Ability to work with all groups in a diverse, socioeconomic, cultural, and ethnic background, including those with disabilities and special needs.
Ability to exercise independent judgment in reviewing financial documents for accuracy, completeness, validity, and adherence to standards.
Accounting, Processes
Accounts Receivable, Reporting
Administrative, Research
Analytical skills, Software troubleshooting
Agency, Supervision
Backup, Teamwork
Banking, Phone
Budgets, Time management
Cash management, Transmission
Cashiering, Troubleshoot
Cashier, Website
Closing
Interpersonal
Communication skills
Hardware
Credit
Critical thinking
Customer service
Customer support
E-Commerce
Finance
Financial
Financial/accounting
Funds
Gateway
Government
Hiring
Director
Management Development
Excel
Office
Word
Microsoft Word
Organizational
Education and Training
Wichita State University-Barton School of BusinessWichita, KSExpected in 2016 ā āCertificate in Supervision - Center for Management Development: - GPA:
Wellington Sr High SchoolWellington, KSExpected in 2000 ā āHigh School Diploma: - GPA:
Experience
Freeport-Mcmoran Copper & Gold Inc. - Public Service Admin III - Customer Service Specialist Sahuarita, AZ, 09/2011 - Current
Reports to the Director of Student & Accounts Receivable Fiscal Operations and serve as an accounting resource to other Finance Offices and Business Office staff as needed to assist with and facilitate timely, accurate completion of financial/accounting processes that are compliant with University requirements and government regulations.
Supervise day-to-day workloads, time management and activities of student account/customer service team to ensure proper and efficient work output in support of the Accounts Receivable department.
Provide customer service to all constituents and work collaboratively with different process partners, both internal and external to the University, to achieve the best possible outcomes.
Research, troubleshoot, and resolve external and internal customer inquiries.
Perform cashier transactions as necessary and oversee the balancing of currency, coin and checks from cash drawer at the end of the daily shift.
Analyze and interpret the receipt of monies using departmental and third-party technology tools (Commerce Bank, TouchNet, WSUās e-Commerce solution).
Process accurate distribution and release of checks with proper identification and procedures.
Identify, research, and receive monies using student technology tools and WSU finance system.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of person making payment and the legality of the documents.
Monitor bank accounts, investigate, and resolve errors, discrepancies and interpret credits and debits utilizing university financial system.
Reconcile bank statements and other records with agency or organizational accounts and budgets and assists management in the preparation and completion of annual fiscal closing and the resultant budgetary documents and reports.
Oversee the maintenance of University safekeeping accounts for student groups.
Develop and enhance cash management procedures used to maintain accurate accounting of cash drawer.
Daily monitoring of Imprest and Petty Cash funds, including change fund oversight and replenishing.
Monthly monitoring of uncashed checks.
Contribute to hiring potential staff through the interview process.
Wichita State University - Accountant I City, STATE, 05/2009 - 09/2011
Managed projects and tasks related to payment solutions including Touchnet Marketplace and Cashiering Merchant Edition.
Worked with University departments to determine the best solution for payment processing including credit card and ACH.
Administration and maintenance of all related online stores and cashiering in Marketplace, CME & Payment Gateway.
Provide training to University departments for all Touchnet products and other Accounts Receivable reporting as well as customer support for all payment hardware and software troubleshooting.
Daily reconciliation of refund and payment files in addition to transmission of files to the Universities bank.
Maintain Accounts Receivable website using internal software tools.
Primary and backup for Accounts Receivable; student funds, assisting customers in person and over the phone.
State of Kansas interfunds and setoffs, reconciliation, bank returns, and collection checks.
Worked daily with Excel, Word, and OneNote.
Wichita State University - Senior Administrative Assistant - Cashier City, STATE, 10/2006 - 05/2009
Processed student payments, booking incoming University monies via banking and interfunds with the State of Kansas.
Provided customer service in person and phone.
Processed departmental deposits ā reconciliation and booking of monies that were received into the University's bank account.
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Resume Overview
School Attended
Wichita State University-Barton School of Business
Wellington Sr High School
Job Titles Held:
Public Service Admin III - Customer Service Specialist
Accountant I
Senior Administrative Assistant - Cashier
Degrees
Certificate in Supervision - Center for Management Development