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public relations coordinator customer service supervisor resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled at building and deploying strategic and tactical approaches in local, regional, national and global marketing. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Capable of representing organization, improving visibility and networking effectively at conferences, trade shows and media events. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Personable Public Relations Specialist with history of working tirelessly at building effective relationships with clients, vendors, media professionals and staff members. Highly deadline-driven with excellent record of managing emergent priorities with grace and efficiency.

Skills
  • Creative problem solver Multi-line phone talent
  • Quick learner Exceptional communication skills
  • Strong client relations MS Windows proficient
  • Training development aptitude Mediation capability
  • Administrative
  • Communication skills
  • Creative problem solver
  • Addressing customer concerns
  • Clients
  • Client relations
  • English
  • Marketing
  • MS Windows
  • Policies
  • Quick learner
  • Safety
  • Sales
  • Strategic
  • Tables
  • Phone
  • Training development
  • Team Management
Work History
Public Relations Coordinator/Customer Service Supervisor, 12/2018 - Current
Rich Products Corporation Andover, CT,
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Attended 3 trade shows each year to preserve company relations with distributors, customers and media personnel.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Consulted with advertising agencies to arrange promotional campaigns in all types of media.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping
Customer Service Representative, 11/2017 - 10/2018
H&H Chevrolet Springfield, MO,
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Served as the main coordinator between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Recommended alternative items if product was out of stock.
Service Advisor, 08/2015 - 12/2016
El Monte Honda City, STATE,
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Scored in top 10% of employees in successful resolution of issues Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processed 30 daily invoices
  • Built long-term customer relationships and advised customers on purchases and promotions.
Education
Bachelor of Science: Computer Science, Expected in 2018
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DeVry University - Pomona, CA
GPA:
Status - GPA: 72, Awarded the Devry Academic Scholarship Dean's List
Associate of Applied Science: Network Systems Administration, Expected in
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- ,
GPA:
Status -
Accomplishments
  • Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all rest.
  • Top Service Advisor of the month in December 2015.
  • Employee of the Year in 2016.

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Public Relations Coordinator/Customer Service Supervisor
  • Customer Service Representative
  • Service Advisor

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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