Experienced and Knowledgeable information technology professional. With a foundation in hardware and software support and diagnostics. Providing technical expertise in configuring systems for two factor authentication. Leveraging the latest developments in data encryption to secure todays information systems. Enhancing team efficiency through the development of software automation solutions.
IT systems diagnostics
Java Keystore managment
IT security best practices
Public Key Infrastructure Engineer, 2015 to Current Advanced Systems Development – Huntsville, AL
Providing certificate configuration and maintenance support to IT systems engineers.
Training IT professionals in the methods used to secure domains with two factor authentication.
Enhancing team productivity with the development of software solutions to automate the use and administration of certificates.
Performing Registration Authority duties to include certificate enrollment and revocation.
Maintaining a database of records with certificate request lifecycle management.
Working with various organizations to facilitate Public Key enabling domains.
Client Support Administrator, 2012 to 2015 Advanced Systems Development – Huntsville, AL
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Repaired and replaced hardware, including Desktops, Laptops, and Printers.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Improved team workflow using Powershell to develop task automation scripts.
Provided audio/video presentation and event configuration and technical support.
Lead Wireless Consultant, 2001 to 2012 Sprint – Huntsville, AL
Provided base level support to non-technical customer base.
Installed software, modified and repaired hardware and resolved technical issues.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Supervised and provided direction for six direct reports regarding Sales and Technical Support.