psr call center agent resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

  • Leadership ,Medical Billing
  • Caregiving, Medical Office Experience
  • Office Closing, Microsoft Word, Multitasking
  • Basic computer skills
  • Problem solving skills
  • Customer service skills, Read
  • Customer Support, Scheduling
  • Verbal communication skills
  • Directing
  • Intake services
  • Patient service and assistance
  • Leadership
  • Troubleshooting
  • Detail Oriented
  • Customer Service
  • General Office Duties
  • Research
  • Call Center, Medical Coding
  • Cash Handling, Microsoft Office
  • Communications skills, Organizational skills
  • Customer satisfaction, POS
  • Customer Service, Quality
  • Customer Care, Receiving
  • Data entry, Database, Technical support
  • Dependable, Excellent written
  • Decision-making
  • Customer service experience
  • Member service and support
  • Problem Solving
  • Communication Skills
  • Medical Terminology
  • Performance Analysis
  • Listening
  • Experience
    PSR /Call Center Agent, 08/2015 to 10/2019
    Nrg Energy, Inc.Eldon, TX,
    • Excellent written and verbal communications skills.
    • Strong organizational and planning skills.
    • Proficiency in MS Office and customer management software.
    • Understanding of health insurance concepts and including HMO, PPO, Medicare, Medi-Cal.
    • Knowledge of medical and billing terminology.
    • Some knowledge on health insurance coverage and how they are applied to patients in all areas of health, including medical.
    • Informed patients, caregivers and families of diagnoses and treatment options, including chronic disease, wound and medication self-management.
    • Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
    • Prepared, completed and processed customer account forms and database changes.
    • Delivered excellent customer service with positive and professional attitude.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Took over 45- 65 inbound calls per day attentively listening to customers' questions and concerns and increasing customer base 46%.
    Customer Service Representative, 09/2011 to 11/2014
    Redbox DVDCity, STATE,
    • Making outbound calls and receiving inbound calls.
    • Assisting customers with movie orders and any additional relevant requests.
    • Maintaining call center database.
    • Customer account management.
    • Opening new accounts, closing pre-existing accounts, and editing any information necessary.
    • Enduring complete customer satisfaction in every aspect.
    • Provided assistance to customers.
    • Answered phone and assisted customers with changes.
    • Maintained up-to-date knowledge of customer accounts.
    • Explained products and benefits.
    • Resolved payment and order disputes.
    • Provided excellent technical support.
    • Operated the live chat.
    • Resolved customer issues.
    • Assisted customers with questions.
    • Handled emails, inbound calls, and outbound calls.
    • Assisted customers with a warm and professional attitude.
    • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
    • Reviewed account and service histories to identify trends and issues.
    • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
    Patients Service Representative, 05/2009 to 08/2011
    Planned ParenthoodCity, STATE,
    • Experience in health care environmental services.
    • Ability to interact effectively with patients, customers and associates in a way that exhibits superior integrated customer service.
    • Excellent listening and verbal communication skills.
    • Ability to exercise tact and diplomacy while directing co-workers.
    • Ability to perform and prioritize multiple tasks effectively and efficiently.
    • Excellent organization and problem solving skills.
    • Ability to take initiative and follow through.
    • Ability to operate all types of housekeeping equipment Vacuum cleaners, floor machines, carpet extractors, auto- scrubbers.
    • Assisted customers with questions.
    • Booked appointments.
    • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
    • Achieved top satisfaction, retention and referral rankings on consistent basis.
    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
    • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
    Education and Training
    : Business, Expected in
    Evergreen Valley College - San Jose, CA,
    High School Diploma: , Expected in 06/2004
    Santa Teresa High School - San Jose, CA,

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    Resume Overview

    School Attended

    • Evergreen Valley College
    • Santa Teresa High School

    Job Titles Held:

    • PSR /Call Center Agent
    • Customer Service Representative
    • Patients Service Representative


    • Some College (No Degree)
    • High School Diploma

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