A Flexible and innovative thinker with an optimistic attitude in the face of challenges. Ihave several years experience in various industries working in finance, hospitality, construction, customer service and energy. I am looking for a position in which I will be given the opportunity to utilize my diverse background to make a real impact in whichever working environment that is granted.
Microsoft Word, Outlook, Power Point, Excel, IRS systems, INN system, working knowledge of internet
Adaptability and responsiveness
Courteous and helpful
Hard- working and dedicatedexperience in customer serviceProject ManagementVarious construction Projects
Provisional Customer Field Representative, 08/2015
to 12/2016 Consolidated Edison – New York,
Temporary Customer Field Representative for Manhattan North meter operations.
Duties include reading all electric and gas meters.
Worked hand in hand with the 2 hours board reporting all leaks and structural damage.
Unlocked various meters on residential and commercial premises so that independent contractors can perform their various duties.
Worked hand in hand with the call center, acting as the eyes and ears of the company, reporting all hazards, customer complaints, concerns and questions.
Acquired successor information for inactive accounts and worked hand in hand with my team members and management, abiding by all OSHA safety procedures, regulations and guidelines.
Site Project Manager, 04/2007
to 07/2014 New Vision Remodeling – Centreville,
Assisted in the development of project proposals, cost estimates, budget, time lines and schedules
Followed up on pre-installation activities by confirming delivery dates of equipment
Prepared daily progress reports for Project Managers and clients
Conducted customer satisfaction assessment electronically, by phone and/or in person
Used computer application such as Excel spreadsheets, word processing, calendar, email, and database software in performing work assignments
Provided on-site support for homeowner and team leads
Provided full details home inspections and BSORS.
Tax Consultant, 01/2000
to 01/2007 BROBI – Bronx New York Conducted general
communication duties by email, fax and phone
services Maintained all tax
Ordered and distributed office supplies while adhering to a fixed office budget
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Tax Clerk, 01/2007
to 06/2007 Sheraton Hotel – New York,
Promoted the hotel brand through excellent customer service
Assisted in Renovation of hotel
rooms as needed
Cleaned air vents
and carpets within facility
Wall paper removal and other laborer activities
disposal of industrial garbage Ensured quality
and clean facilities throughout the hotel
rooms with towels and linens, furnishing and any other supplies guest needed
Administrative Assistant/ Receptionist, 01/1999
to 01/2000 Beth Temps – New York,
Directed correspondence and telephone inquiries to appropriate personnel
Complied and maintained business information
Provided office support to the secretarial staff with day to day administrative task
Performed general clerical duties to including bookkeeping, copying, filing, and responding to correspondences.
Associate of Arts: Liberal Arts ,
Borough of Manhattan Community College - New York,