Provider Relations Specialist Resume Example
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PROVIDER RELATIONS SPECIALIST
Professional Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Skills
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Work History
Provider Relations Specialist05/2020 to 07/2020
Amita Health – Eureka , MO
Amita Health – Eureka , MO
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements, successfully recruiting 10 new physicians per month.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction.
- Developed, reviewed and prepared Service Agreements and Customized/Traditional Service Agreements.
- Updated, proofed and distributed provider directories, using AWARE and PEOPLESOFT.
- Answered provider inquiries per day via email, telephone and written correspondence.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
Housing Counselor/NACA Loan Processor 08/2014 to 03/2020
Lithia Motors – Farmington , MI
Lithia Motors – Farmington , MI
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Work with NACA's software to accurately complete documentation and data entry for efficient and paperless qualification.
- Reviewed all loan documents, income, personal references, employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Familiar with Fannie Mae (DU) and Freddie Mack (LP) automated underwriting system (AUS).
- Write narrative analyses and action plans to document next steps after each counseling session.
- Provide clear direction for a path towards homeownership. Work with Members to improve their financial management.
- Examine and process documents, addressing issues as needed.
- Keep excellent communication with customer on status of loan.
- Handled home loan modifications
- Input proper loan information into system for processing.
- Maintain database, client's file, and manage hard copies.
- Answered over 30 customer communications per day via telephone and email.
- Processed conventional mortgage loans for, purchase, rate terms and lines of credit
- Handled any conditions sent from underwriting departments.
Loan Processor02/2009 to 05/2014
Bank Of America/Randstad Contract – City , STATE
Bank Of America/Randstad Contract – City , STATE
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Verify and process data on checks: route numbers, account numbers and written amounts.
- Managed and processed 20-30 loan in my pipeline.
- Ordered and gathered current documents as needed.
- Handled any conditions sent from underwriting departments.
- Interviewed clients regarding loan needs, financial histories, and conveyed information regarding application processes.
- Keep customer abreast on status of loan
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Knowledge of Fannie Mae, Freddie Mack, and automated underwriting system is plus.
- Worked with underwriters to fix application problems and resolve issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained databases and client files.
Scholarship Administration Specialist03/2005 to 12/2008
GA Dept. Of Early Care & Learning – City , STATE
GA Dept. Of Early Care & Learning – City , STATE
- Processed assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility.
- Verified eligibility through appropriate documents and contact with consumer's employer, education institution, and any other third-party entity that may verify eligibility.
- Entered data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.
- Conducted research using variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions or requests.
- Provided resolution to customer concerns and issues that arise.
- Processed referrals from Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility.
- Collaborated with program administration and family support sections of CAPS division to ensure seamless service delivery to all families and providers, and exemplary customer service
Education
Master of Arts: PsychologyExpected in 03/2021Ashford University-
City,
State
Bachelor of Arts: Human Services 10/2017Ashford University-
City,
State
Certification: Medical Administration/Billing & Coding08/2008MCED Career College-
City
High School Diploma07/2000Booker T. Washington High School-
City,
State
Highlights
- Excellent critical thinking/problem-solving skills
- Attentive to details
- Excellent customer service skills
- Excellent oral and written communication skills
- Ability to lead and perform at top efficiency levels
- Excellent organizational management of employees and vendor.
- Adapt quickly to new technology
- Proven ability to deliver high quality products and sale methods with exceptional customer service
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Resume Overview
School Attended
- Ashford University
- MCED Career College
- Booker T. Washington High School
Job Titles Held:
- Provider Relations Specialist
- Housing Counselor/NACA Loan Processor
- Loan Processor
- Scholarship Administration Specialist
Degrees
- Master of Arts : Psychology Expected in 03/2021
Bachelor of Arts : Human Services 10/2017
Certification : Medical Administration/Billing & Coding 08/2008
High School Diploma 07/2000
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