Qualified Cusotmer Service Representative with five years in fast-paced customer service and call center environments. Professional under pressure with an extensive background in conflict resolution and customer care.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Training development aptitude
Medical terminology knowledge
Provider Relations Specialist, 04/2010
to Current United Healthgroup – Oldsmar,
Provide benefits and eligibility of members to providers.
Assist with claims processing and claims status.
Clarify provider and facility contracts.
Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Accurately documented, researched and resolved customer service issues.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Customer Service Representative, 10/2009
Provide information to Medicare Beneficiaries.
Assist with claims information.
Lead and motivate employees.
Multi task complex situations.
Enforce all ride restrictions.
High School Diploma: May 2006 Middleton High School -