provider experience coordinator resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Caring and skilled Provider Experience Coordinator passionate about positively impacting systems, programs and member experiences by providing expert support. Familiar with CT SUD Treatment and Recovery system and always looking for ways to improve operations and personalize assistance. Clear understanding of network assessment and identification of opportunities to expand capacity and training in Project Management. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Healthcare Industry.

  • Effective written and verbal communication
  • Creative problem-solver
  • Excellent interpersonal skills
  • Adaptability
  • Collaborative
  • Resourceful
  • Relationship development
  • Emotional intelligence
  • Provider/Community outreach and engagement
  • Analytical skills
  • Multitasking abilities
  • System and process improvement
Work History
Provider Experience Coordinator, 03/2020 to Current
Strive PrepDenver, CO,
  • Gathered qualitative data regarding strengths, gaps and barriers within SUD treatment and recovery system through planning and facilitation of 10 key stakeholder meetings
  • Developed, executed and monitored provider outreach and engagement strategy leading to timely provider survey response rates across geographic regions and levels of care
  • Fostered and sustained strong internal relationships contributing to COVID - Telehealth work group; DAT subcommittee and regional provider support and solutions
  • Participated in 7 regular taskforce, CCT and workgroup meetings including state-wide peer support reimbursement
  • Initiated provider development activities through internal presentations, training activities, participation in key committees and monitoring activities
  • Analyzed provider/stakeholder feedback and data to identify Incongruencies, trends, and best practices to inform opportunities and recommendations to expand Medicaid provider capacity and create sustainable systemic change in SUD treatment and recovery services
  • Contributed to external promotion through written documentation and materials/reports to clients and stakeholders
Outreach and Curriculum Development, 06/2018 to Current
Thrive Family Addiction SupportCity, STATE,
  • Working towards establishing National and Statewide network of vetted resources
  • Helping family members who are actively dealing with substance use disorder and or mental illnesses by offering personalized coaching, education, support and access to resources
  • Facilitation of group support using evidence-based curriculum
  • Network with local, regional and national providers and community stakeholders and supports
  • Contribute to community-focused public relations
  • Administrate online pages including private support group with over 2200 family members
Founder Team Made For More, 08/2014 to 05/2020
Independent Health And Wellness CoachCity, STATE,
  • Launched and maintained online networking community and multiple private support communities of 10-50 people
  • Conducted multifaceted data analysis to address wellness goals with clients which led to sustained change and outcomes
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Orchestrated positive media coverage and stakeholder relations as public face of Team Made For More company.
Middle School Teacher, 08/2004 to 11/2019
Bristol Public SchoolsCity, STATE,
  • Developed and implemented district-wide curriculum leading to high ranking state and district test scores
  • Used data, logic and reasoning to identify solutions, conclusions or approaches to problems
  • Demonstrated competency at working in different organizational structures
  • Collected, recorded, documented and analyzed data as it pertained to student performance and behavior
  • Developed Team Student Recognition Program; Planned and Organized Community Cares Carnival (2015); student fundraisers
  • Integrated technology for planning, development, implementation and data analysis
  • Participated in school/district-wide committees to impact and support change resulting in improved student outcomes
Master of Science: Educational Leadership, Expected in 1999 to Central Connecticut State University - New Britain, CT
Bachelor of Science: Education/Elementary Education, Expected in 1991 to Central Connecticut State University - New Britain, CT

Minor: Psychological Sciences


Lean Six Sigma Healthcare Green Belt (In Progress)

Six Sigma Project Management

Yoga Teacher Training 200

CCAR Recovery Coach Academy - Certificate of Completion

Training of Trainers CCAR RCA

CT Professional Educator PreK-Grade 8


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Resume Overview

School Attended

  • Central Connecticut State University
  • Central Connecticut State University

Job Titles Held:

  • Provider Experience Coordinator
  • Outreach and Curriculum Development
  • Founder Team Made For More
  • Middle School Teacher


  • Master of Science
  • Bachelor of Science

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