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Motivated, positive and valued team player with a successful track record. Versatile business partner known for delivering quality results that align with business goals and objectives. Experienced sales professional with top-notch implementation and project management abilities to successfully generate millions of dollars in revenue for profit sales. Great understanding of company’s values to best suit their culture.
- Oversaw all customer relations Western and International regions worth over $6 million annual revenue in timely manner
- Contributed to annual revenue goals by providing outstanding service and developing new accounts
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and payment terms
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Built and strengthened long-lasting client relationships through dedication and exceptional communication in order to exceed customer satisfaction and terminate customer dissatisfaction
- Listened attentively to client feedback and worked with product development team to introduce new services
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Liaised between customer accounts, various internal departments, vendors, manufacturing
- Order entry, created and designed custom part numbers, generated International paperwork and documentation for countries across the globe
- Purchasing and vendor management
- Developed customer service skills with clients related to architectural design and general contractor information
- Serviced Cold call sales and continued interaction with key clientele as well as conducted analysis of jobs to determine customer needs and value profit
- Strategized and negotiated with mill partners to package DFS services to strengthen manufacturing in order to differentiate from competition and maximize business operational efficiency
- Project profit strategizing to help lower costs and increase profit margins
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Managed customer accounts, bookkeeping, certified payroll reports, billings, balance spreadsheets, budgets and cost reports to prevent overages, minimize burn rate and support sustainability objectives
- Knowledgeable in various types of paperwork documentation such as prevailing wage, liens, submittals, closeout documents, as-builts, punch list work, government documents
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Increased operational efficiency by developing improved filing systems for confidential client records, reports, material tracking orders and floor plans, in addition to coordinating itinerary and scheduling appointments
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Generated high volume retail sales, landing in top 3 sales ratings every month
- Produced commission based awards and sales recognition
- Established unique clientele base while designing home decor spaces and custom furniture
- Collaborated with interior designers
- Engaged with customers to effectively build rapport and lasting relationships
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Provided positive first impressions to welcome existing, new and potential customers
National University - San Diego, CA,
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School Attended
- National University
Job Titles Held:
- Customer Service Representative / Account Manager
- Project Manager / Marketing Associate
- Sales Associate
Degrees
- Bachelor of Science
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